Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Lloyd Morgan
As usual above and beyond service. Reached out when I was seeking another lender and sweetened the deal for me to remain a customer - wow.
Shawn Young
Brandon was Awesome! Very professional, quick to get back with me for questions and very flexible when he needed to contact/talk with me.
Maureen Barrett-Smith
James was excellent to work with. He was confident, quick to get things done, very specific with what was required so I knew exactly what documentation to provide. He really did a fantastic job on my loan and always made sure he communicated with me and responded to questions quickly.
Stan Bostic
Waiting for sometime to refinance my home because I just didn't want to go through the horror stories that I had heard about with the process I finally gave in and took the recommendation of a Friend to use a local mortgage company only to find myself in living hell. Having committed myself I started looking at other companies that I can change to and saw more good things about Rocket Mortgage ...Waiting for sometime to refinance my home because I just didn't want to go through the horror stories that I had heard about with the process I finally gave in and took the recommendation of a Friend to use a local mortgage company only to find myself in living hell. Having committed myself I started looking at other companies that I can change to and saw more good things about Rocket Mortgage than bad so I reached out. In quickly got a call from Jerome who was cordial, calm and expressed verbally a true desire to help. After I explained the situation I was in he explained that he would step with me through the entire process and gave me some recommendations that made me feel at ease. In a few short weeks it seemed that everythignwas going fine until I was made aware of a feew glitches with my credit or to better say people I once had credit with. Jerome and the Team advised it would not be a problem and guided me through the work I diligently had to do. Unfortunately, the mistakes that were made by the companies needed a deeper resolution and I found myself running out of time. Jerome told me not to worry that the time lapse would not be a problem and when I got everything resolved we would refresh and get it done. Indeed we did and I could not be more happy with Rocket Mortgage and Jerome, a true professional and very customer sensitive - traits hard to come by with customer service these days. I have and will continue to recommend Rocket Mortgage to any and all looking to finance or refinance their home.Read MoreRead Less
Mark Kesler
Chris is personable, conscientious and did a great job. I asked him to help with an issue with the points I needed to pay for a certain interest rate for a 15 yr condo loan. He advocated for me with his supervisor and the higher ups and the issue resolved to my satisfaction.
The closing went well and all paperwork was without error.
I definitely would use Chris again and would recommend him highly ...Chris is personable, conscientious and did a great job. I asked him to help with an issue with the points I needed to pay for a certain interest rate for a 15 yr condo loan. He advocated for me with his supervisor and the higher ups and the issue resolved to my satisfaction.
The closing went well and all paperwork was without error.
I definitely would use Chris again and would recommend him highly to friends and familyRead MoreRead Less
Robert Kinney
Always friendly and very helpful.will take the extra time to make sure his clients understand every aspect of the home loan process.go above and beyond to answer any questions.would highly recommend to anyone looking to purchase or do a refinance on there home loan
Kody Harrell
Jenna was great to work with. She was available at times that I would not have expected (weekend afternoons, for example) and was helpful with all questions I had. She also helped me with multiple scenarios on the "numbers" side of things, such as buying down my interest rate, putting down more/less downpayment, and comparing different terms in order to find the ideal option for my personal needs.
Tanya Martinez
Ron was great to work with. Very helpful and always responded in a timely manner.
Kelly Young
Nicholas was fantastic. He was willing to answer our many questions, was prompt, and always professional. I would be happy to do business with him again or recommend him.
Patricia Huerta
Brian was a great help. He walked me through each step of the loan process and he kept me updated every step of the way. Brian was always available for my questions. If he didn't know the answer he would say that he will look into it and call me back. He actually does call back in a very reasonable time. Thanks for helping me with the process of my forever home!