Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Melissa Brooks
Michael is a legend. Clever, dangerously driven, wild caretaking and unleashes full leverage of his capability, prowess and vibe to advocate in, and shepherd the full process with internal teams for, an incredible result in both program and experience for the client.
Stephanie Meredith
Lauren was great and got this refi done very quickly for us. Excellent job Lauren!!!
Steve Beede
Cannot be more pleased with my experience refinancing my mortgage with Rocket, and Courtney's hard work exemplifies the delivery of that great experience. We had dozens of details to work through, and she made it as unstressful and intuitive as possible, always on top of every detail to guide me through the highly integrated Rocket processes and great online tools. She worked hard to get me a ...Cannot be more pleased with my experience refinancing my mortgage with Rocket, and Courtney's hard work exemplifies the delivery of that great experience. We had dozens of details to work through, and she made it as unstressful and intuitive as possible, always on top of every detail to guide me through the highly integrated Rocket processes and great online tools. She worked hard to get me a competitive rate and provided great solutions to ensure that costs were as low as possible. I highly recommend Courtney and the Rocket team!Read MoreRead Less
Hyunsil Han
I recently worked with Abe Makki for my refinancing, and I cannot recommend him highly enough. From start to finish, Abe was the epitome of professionalism — knowledgeable, organized, and genuinely invested in getting the best outcome for me as his client.
What stood out most was how clearly he explained every step of the process. Refinancing can feel overwhelming, but Abe made it approachable and ...I recently worked with Abe Makki for my refinancing, and I cannot recommend him highly enough. From start to finish, Abe was the epitome of professionalism — knowledgeable, organized, and genuinely invested in getting the best outcome for me as his client.
What stood out most was how clearly he explained every step of the process. Refinancing can feel overwhelming, but Abe made it approachable and easy to follow, ensuring I always knew exactly where things stood and what to expect next. He was consistently responsive — never leaving me waiting or wondering — and showed real patience and understanding whenever I had questions.
It was clear throughout that Abe truly works in his clients' best interests, not just to close a deal. That level of integrity and dedication is rare and deeply appreciated. If you're looking for a loan officer who will treat you with respect, communicate with clarity, and go above and beyond to make the process seamless — look no further than Abe Makki. He's outstanding at what he does.Read MoreRead Less
Jim Heinzelmann
Jessica went above and beyond to answer any questions that I had, even doing so on Superbowl Sunday! She always made herself available throughout the entire process.
Sherwood Daniel
I had some issues that were not Daylen's fault. First, I was charged points for 9+% interest rate which I think is way high for my 2th. I was told that, at closing, personal loans would be paid directly but the checks were sent to me directly which took me hours to find account nrs and addresses and then go to post office and now praying the post office does their job. Also my 1st due date is June...I had some issues that were not Daylen's fault. First, I was charged points for 9+% interest rate which I think is way high for my 2th. I was told that, at closing, personal loans would be paid directly but the checks were sent to me directly which took me hours to find account nrs and addresses and then go to post office and now praying the post office does their job. Also my 1st due date is June 1st but when I tried to set up auto pay with bi-weekly payments, It tried to force me into 1st payment on May 4th which is two weeks after closing so I had to settle for monthly payments + 200 each month starting June. I still have some checks for min amount 30.00, 16.00 ect to go through the same routine for revolving credit cards. Almost not worth the effort to figure out where to send them. It would have been easier if they had just included it with my bank deposit. Also $180.00 for a credit check. I'm probably going to let the dust settle on this and refinance this 2th with a reasonable 5% loan in a few months.Read MoreRead Less
Daylen Reyes
Reply from Daylen Reyes:

Dear Sherwood,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. As a licensed mortgage banker, it is my top priority to set my clients...Dear Sherwood,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. As a licensed mortgage banker, it is my top priority to set my clients up for success, meet your loan goals, and create a seamless process. I do see that you were able to speak with our Client Relations team regarding your concerns. Please know that I am here for you in the future.Read MoreRead Less

Mark Bisluk
Kay is the man to call! He was awesome to work with explained everything, and went over multiple options. He was friendly, personable, professional, and extremely knowledgeable. He made everything go much more smoothly than I would have ever expected
Dave Morris
Worked with Brent on my home equity loan. Very attentive, very knowledgeable, and very easy to work with. Highly recommend him for your borrowing needs.
Melissa Millender
Samuel was awesome and very professional. He was patient, knowledgeable and helpful from start to finish. I would recommend him and his his team to everyone.
Gina
Dominic was good but not sure I would use Rocket again. Their process is disjointed, they issue paper checks instead of paying via ACH like other lenders so now I just incurred Fed-X charges to get the checks mailed to creditors. Just super messy.