Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Maggie F
Jamie was great to work with! He was easy to reach and was always available to help- even when it wasn’t specifically “his” part of the process. Had some glitches with the portal and other folks in the process but it was a good experience overall.
Wendy Bragaw
Jake helped me with my initial question and provided a solution. He also suggested a different option, which we had not consider but turned out to be much better for our situation. I felt like he was looking out for us and what we needed.
Serrita Parker
I wanted to express my sincere gratitude for the exceptional service you provided. Your patience, expertise, and dedication made a significant difference. Thank you for ensuring a seamless experience!
Your team's commitment to high-quality service did not go unnoticed. The assistance was not only prompt but also executed with impressive proficiency. Please convey my thanks to everyone involved for ...I wanted to express my sincere gratitude for the exceptional service you provided. Your patience, expertise, and dedication made a significant difference. Thank you for ensuring a seamless experience!
Your team's commitment to high-quality service did not go unnoticed. The assistance was not only prompt but also executed with impressive proficiency. Please convey my thanks to everyone involved for their hard work.Read MoreRead Less
Kiera Trujillo
Everything that I was originally told when I began the process turned out not to be true. The entire experience with Rocket was terrible and cost me more than 1000 out of pocket. I cannot wait to refinance in another 6 months with a different company. Melissa at Better Mortgage was a much better person and mortgage broker.
Samantha Krall
Reply from Samantha Krall:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Ron Abee
Brandon was very professional while being courteous and friendly with great knowledge to meet our needs. Brandon explained the refinance process to me in great detail from what to expect from the beginning to the end. He was available to me for questions or any help needed and was able to make the process seamless. He is an amazing person to work with. Thank you Brandon for all of the support ...Brandon was very professional while being courteous and friendly with great knowledge to meet our needs. Brandon explained the refinance process to me in great detail from what to expect from the beginning to the end. He was available to me for questions or any help needed and was able to make the process seamless. He is an amazing person to work with. Thank you Brandon for all of the support extended to me for a successful closing.Read MoreRead Less
Nancy Brunner
He was diligent in contacting me. Responded quickly to my questions. Even helped out with an issue that wasn't in his lane. Great job!
Travis Hayden
This is our second time getting a mortgage, and the first with Rocket and Laura, and wow was it 100 times easier this time around than the first time. We recently closed, and both my wife and I are still waiting for the "other shoe to drop!"

The portal was relatively easy to navigate, there were integrations with the title company, and Laura was able to answer all my "I really don't know what I'm ...This is our second time getting a mortgage, and the first with Rocket and Laura, and wow was it 100 times easier this time around than the first time. We recently closed, and both my wife and I are still waiting for the "other shoe to drop!"

The portal was relatively easy to navigate, there were integrations with the title company, and Laura was able to answer all my "I really don't know what I'm talking about" questions directly, quickly, and in a way that made sense to me.

**Disclosure** I work for Rocket, but I'm in a back-office HR role and I understand the whole mortgage process about as well as I understand cricket (the sport), which is to say, "not at all"!Read MoreRead Less
Marcia A Ewing
I found Mariana to be knowledge, answering most of my questions before I asked them. She was extremely patient with my lack of technical abilities and walked me through everything one step at a time. I would recommend Mariana to anyone knowing they would be well taken care of.
Robert King
Andrii was great. He was helpful and answered all my questions in a prompt manner. His professionalism was appreciated. Andrii knew exactly what to do with the ends and outs of VA loans and making it work for my situation.
lolita wynter
Jon has been extremely helpful since joining my loan process. He has made himself available to answer questions and concerns which has made my experience a worry free and seamless journey. Thanks, Jon!