Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Christopher Pride
What a wonderful professional to work with that helped to improve my situation and help me buy a home!
Philly
Jon was very knowledgeable on my refi up until it got to closing. When I received your email to review my numbers, I asked Jon to get me $1000 more. He said he sent to to closing team. However it never seemed to have made it to the closing team. Which in turn, caused the refi to be delayed for at least 2 weeks. Not sure if it was his lack of a conversation with the closing team and follow-up, ...Jon was very knowledgeable on my refi up until it got to closing. When I received your email to review my numbers, I asked Jon to get me $1000 more. He said he sent to to closing team. However it never seemed to have made it to the closing team. Which in turn, caused the refi to be delayed for at least 2 weeks. Not sure if it was his lack of a conversation with the closing team and follow-up, but I finally had to call the Closing Team myself to finally get it straightened out. It seems once he finished his end, he may have dropped the ball to help me with the finally numbers.Read MoreRead Less
Dana Hill
Camille was very personable and tried to do her best to get things taken care of after taking over my loan mid process. I do give her 5 stars, however Dorian misled me and that I am frustrated with. I was clear that I did not want to buy points to get a lower rate, I have a great credit score and would not need points to get a reasonable rate because he agreed with this and quoted me a lower ...Camille was very personable and tried to do her best to get things taken care of after taking over my loan mid process. I do give her 5 stars, however Dorian misled me and that I am frustrated with. I was clear that I did not want to buy points to get a lower rate, I have a great credit score and would not need points to get a reasonable rate because he agreed with this and quoted me a lower interest rate than our local bank I went ahead and went with Rocket. Also, Dorian had told me about some programs that would help me with lower out of pocket like rental reimbursement and using the referred realtor they sent. He did not mention those could not be stacked until much later in the process. After I did not have a choice but to move forward. Camille did get some of the points removed but even she came back with points to close which was ridiculous. The process was easy, I did like that but I could have gotten a much better rate locally and that is just my mistake for not making that choice. Camille I recommend highly, Dorian not so much and I am not sure if that is really just a Rocket Mortgage way of doing business or not so I am still on the fence with the Company itself.Read MoreRead Less
Jean West
Katie had some great ideas that would save me money...Rocket is a one-stop shop and Katie was AWESOME. Process was seamless.
eric munson
Amelia helped me very much with my new Home Equity Loan and the whole process went well. I would gladly recommend her to any prospective customers. Eric Munson
Alma Collum
We are very thankful for Jay, he was extremely helpful throughout the whole process and was always available to talk to us. He made our experience with Rocket Mortgage extremely easy.
Paul Cole
This is my second time working with Steph. He's very professional and friendly and made a very complicated process (homebuying) relatively simple for a layman like me. But what I really liked was the fact that we built a relationship to the point that when when interest rates went down, he called me and we were able to work out a refinance that saved me $1000's. For his knowledge and ...This is my second time working with Steph. He's very professional and friendly and made a very complicated process (homebuying) relatively simple for a layman like me. But what I really liked was the fact that we built a relationship to the point that when when interest rates went down, he called me and we were able to work out a refinance that saved me $1000's. For his knowledge and professionalism I give him 5 stars.Read MoreRead Less
WitchyWoman
Ryan was so helpful and stayed on top of things. If my friends ever need mortgage help, I would definitely refer him. Please let Ryan know I gave him five stars for excellence.
Agnel Kagoo
Colby recently helped us with the financing process for a property purchase. He was extremely efficient, very responsive and easily accessible. He took the responsibility of ensuring the entire process worked without any surprises. He has earned our trust and will be recommending him to our friends.
Staci Marquez
It has been a pleasure working with Ashley. She is very professional & friendly.. and facilitated the most seamless loan process I have ever had to endure. Her attention to detail and timelines are impressive. Thank you Ashley!