Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Lindsey Williams
Angela was wonderful! Professional, friendly, responsive and extremely helpful. She communicative via phone, text, and email. I felt like she was able to answer any question we had and if she needed to get back to us it was always withing 24 hours if not sooner. Would recommend her to anyone!
Felicia Brockett
Andy was the best this was a nerve wracking decision for me and he walked me through the entire process I really appreciated his professionalism and concern thank you
Lauri Maynard
Kegan is very professional and personable, He knew exactly what to do and was proficient in handling my request. Best company and employees!!!
Megan Hubert
James provided excellent service for my buyer clients. His communication was outstanding, and he ensured the process was smooth from start to finish. He was always available to answer any questions my clients had and made sure they felt informed and supported throughout the transaction. I highly recommend James!
Rose Mary
If you are looking for professionalism and dedication Terry is a the one. Terry works when others are playing, he get the job done. It was a pleasure working with Terry. I Definitely will work with him again.
Joe T
I can honestly say this was the easiest real estate transaction we have ever been a part of. Candice was professional and responsive and I could not recommend her enough!
Mizzou Marine
The process was promised to be easy. It was not. It took much longer. We presented all documentation that was requested and Rocket kept asking for more documentation that either didn't exist or couldn't be obtained. There is no direct communication to the lender so you can't reach out to them and explain what's actually happening in the real world. It was an extremely frustrating process. We also ...The process was promised to be easy. It was not. It took much longer. We presented all documentation that was requested and Rocket kept asking for more documentation that either didn't exist or couldn't be obtained. There is no direct communication to the lender so you can't reach out to them and explain what's actually happening in the real world. It was an extremely frustrating process. We also kept getting emails/notifications that we had to reschedule our closing which had already been done. Finally, we got a hold of someone that could help after I had to get rather hateful (not proud of that) with a rep who did some digging and told us we were finally good to go. I won't use Rocket again.Read MoreRead Less
Dario Alejandro-Gafford
Reply from Dario Alejandro-Gafford:

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the ...I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the futureRead MoreRead Less

Cherie Ridolfo
Aidan stopped communicating with me weeks before my refinance, and I was never transferred to a loan processor. The entire process was horrible. Sales tactics were also pushy/aggressive. Do not recommend.
Aidan Niskar
Reply from Aidan Niskar:

Dear Cherie,

I wanted to take the time to respond to your review. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.”
Thank you and have a great day!

Hannah Guidice
Michael was very easy to communicate with through out the refinance process. He is very knowledgeable and walked me through all my options very clearly. He definitely made the entire process as easy as possible.
Patrick Herb
Gary was incredibly helpful with us buying a home for the first time. The timing of everything happening with the purchase was perfect. Rocket had a great team put together for us. Thanks for all of you effort and insight!