Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

David Westfall
I don’t know if I have the words to describe how I feel about Pamela and her expertise and experience. When we got our last mortgage 6 years ago with Wells Fargo, it was absolute hell. I was constantly printing forms, signing them, scanning them, and emailing them back. They kept requesting more and more documentation for everything. It was almost like a full time job just getting the loan. ...I don’t know if I have the words to describe how I feel about Pamela and her expertise and experience. When we got our last mortgage 6 years ago with Wells Fargo, it was absolute hell. I was constantly printing forms, signing them, scanning them, and emailing them back. They kept requesting more and more documentation for everything. It was almost like a full time job just getting the loan. And it was extremely stressful. We actually had to move our closing back twice, a week at a time because of their practices.
With Pamela and Rocket Mortgage, everything was easy. The loan status site made sure I knew what was needed. And Pamela made sure to honor my request to call me anytime something was needed to make sure I didn’t miss anything. She not only knew what needed done immediately, but she anticipated what needed to be done in a week, or two weeks. It’s obvious she knows her job inside and out. Knowledge is power, and she’s as powerful a person as I’ve ever met. She promised me she could get the loan approval in 18-21 days after we made an offer on a house, and she delivered! Her vast experience is obvious. We’ve moved 7 times in 19 years, always purchasing a new home when we did. So we’ve got experience with mortgage lenders. Because of Pamela’s experience, knowledge, and personality, when we move again, we will definitely use Rocket Mortgage if Pamela still works there, she made the process easy. She reduced my stress during an extremely stressful time. For that, I will be forever grateful. Customers for life!
Y’all better make sure she is very well compensated for what she does, because if you don’t, another institution may snatch her away from you. If I was still in the business world, I’d definitely try to recruit her!
Thanks again Pamela!Read MoreRead Less
Tony David
I personally would like to thank Ayham and all the staff that worked on my loan ,they made the process go so smooth , if I ever go through this process again I will be calling him, thanks again Ayham you are a true professional ....
Bishop Smith
Shane was great! Super helpful, knowledge, and available anytime we had questions with the answers ready!
Jeffrey Vannais
Tala was pleasant and professional. Whatever questions I had, she answered quickly and completely. She seemed very knowledgeable, and did not seem to just be reading scripted answers- even if she was working from a script, she was and is very good at it. She made out experience enjoyable.
Rachael Ward
We could not be more thrilled with the service David provided us.. He was extremely knowledgeable, very courteous, and was on top of everything!! We went out on a limb purchasing a dream home.. David made the process seem effortless.. he never left us hanging, and was always available for a call or email!!
Phyllis Brown
Shmuel was absolutely fantastic! Even though this was a long distance transaction, he was always present and attentive. His response time to my inquiries was fantastic! I never had to wonder what was going on because he made sure I was satisfied every step of the way. Great job Shmuel!!!!!!
Curtis Weethee
Frank was great to work with as we went thru our loan process he was in touch at all times required answered messages quickly and many times after I got of the phone with Frank I felt inspired to even do my own job better as he did his so well ! Thanks great to work with you
Austin Groff
Working with Tom was a breeze. I'm a first-time home buyer who began the process with a lot of apprehensiveness, but Tom made the process painless and easy.
Channen Farrington
Martin was a HUGE help throughout my refinance process. Words cannot express how grateful I am to have worked with someone of much patience, knowledge, and care. Martin your support throughout this entire process is greatly appreciated. See you when it’s time to tackle the next house.
Thomas Casper
Early on in the process of refinancing or mortgage we were referred to Dimitry. His expert knowledge, hard work and communications keptus reassured throughout or time working with him. He gets results! THANK YOU!