Anytime that I had a question, I heard back from someone online that day or the next. If I called, questions were answered during the call. It took 2 months to be funded on the loan. I had to get a survey of my house. That put extra time on the closing.
Toxie Bercegeay
Toxie Bercegeay
551
Jay and his team were very helpful and quick to respond no matter the time! Appreciate all the hard work from all of them!
Jo Ann Davenport
Jo Ann Davenport
551
Personable, very responsive, doesn’t hesitate to go an extra mile. Our third Rocket Mortgage
Mark Leeper
Mark Leeper
551
We are getting ready to close on our loan, in which JD has been the primary contact and advisory. JD has been extremely helpful, very approachable and attentive. Thanks to JD for making the process easy and for a job well done!
Linda Paduano
Linda Paduano
551
She was very helpful, always checking on us if we needed anything. She answered all our questions. Would really recommend her, we did have another offer that was slightly better but we decided on quicknloan because of Jessica. Her customer service was the best and we had a better experience quoting the loan. Thank you, Jessica.
Vicki Jackson-Peppers
Vicki Jackson-Peppers
551
Kyle has bee exceptional during our refinancing process. He was more than accommodating of all our requests and didn't pressure us at all. He explained anything we didn't understand and stayed in constant communication. Rocket Mortgage and Kyle have been great!
Gerald Hanna
Gerald Hanna
551
Larry was professional, knowledgeable, personable, and available for any questions I asked of him. Larry was always pleasant to speak with, and is by far the best customer service experience I've ever had! I've already referred him to my friends! Give this guy a pay raise, ASAP!
Lisa Simpson
Lisa Simpson
551
Excellent customer service and online mortgage experience with Bill Malis, Sarah Ledl and Kelly Bedard at Rocket Mortgage. Bill started the process, walked us through, followed up and then Sarah and Kelly continued to provide excellent customer service, along with contacts and help with understanding confusing closing estimates. Thanks to Bill, Sarah and Kelly for their assistance to a disabled ...Excellent customer service and online mortgage experience with Bill Malis, Sarah Ledl and Kelly Bedard at Rocket Mortgage. Bill started the process, walked us through, followed up and then Sarah and Kelly continued to provide excellent customer service, along with contacts and help with understanding confusing closing estimates. Thanks to Bill, Sarah and Kelly for their assistance to a disabled Navy Veteran (Vietnam) and his recently retired wife. We truly appreciate their kindness and help through this process. Mitchell + Lisa Simpson Poughkeepsie, New YorkRead MoreRead Less
Marcie Mason
Marcie Mason
551
Daniel was on top of the whole process. We settled in 14 days.
Rosalind Jones
Rosalind Jones
551
Bill was pleasant, professional and efficient in getting me approved in a timely manner. He knows his job well. He was patient and respectful of my busy schedule from start to finish. I would recommend Bill, Rocket Mortgage and their team to anyone. This was the first time that I have gone threw anything dealing with a mortgage so fast and seamless. Thank you.
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