Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Donna Prewitt Hammonds
Cutter was professional and extremely helpful during just an awful refinancing process with Rocket Mortgage. The process could not have been handled much worse. Gross incompetence from the contracted appraiser resulted in unnecessary mortgage insurance that will cost me over $2k before it finally is removed from my account. They told me they would not be selling my mortgage, but after 6 weeks ...Cutter was professional and extremely helpful during just an awful refinancing process with Rocket Mortgage. The process could not have been handled much worse. Gross incompetence from the contracted appraiser resulted in unnecessary mortgage insurance that will cost me over $2k before it finally is removed from my account. They told me they would not be selling my mortgage, but after 6 weeks it has already been sold to another company. Their estimates needed for escrow were so poorly calculated that I got $4k back from them after closing. The communication during the refinancing is shockingly unprofessional if you hear from them at all. Cutter is a very nice young man but Rocket Mortgage is a complete joke. They must be hiring high school dropouts to manage their processes.Read MoreRead Less
Jeff Hill
Emily was absolutely awesome with helping us with our refinance.
Carol Chodun
Cody is professional and efficient
Linda Drusda
I felt that Pam was extremely helpful throughout the process. She was available whenever we needed assistance and helped simplify the process.
Anthony Ngô
Excellent you are really help for me I am appreciate ty
Kim Schneiderbauer
Nick was great to work with on the refinance of our home loan! He listened to our needs and was able to get our approval processed expeditiously!
Rita Friedman
Alex explained each step of the process of the loan so that I could understand everything. He is a polite and caring person and willing to let me take my time for the loan, especially when I thought I might have to cancel my application. If anything needed to be explained more fully, he found the right person for me to talk to. "He's a keeper!"
Nancy Treu
Alex was exceptional in explaining the process of refinancing and answered all of our many questions in a timely manner. Would definitely use his services again.
Liz Cooper
Nick helped us with our refi when other lenders turned us down. He was very understanding and didn’t give up on us during our home remodel. We saved 500 dollars a month which is great when you are retired. We are very grateful for Nicks assistance. The process was fast too. Thanks again!
Lynn Patuto
Bruce was great to work with. He was quick to answer any questions we had and also give us good advice on things we would not have thought of. He was very professional and made the loan process easy to navigate.