Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Haden Gaffney
Chase was awesome. Very knowledgeable and thorough. I would work with him again anytime.
Tammie Wright
Raul was very attentive, and the whole process was easy and smooth. Thanks so much for a great experience!
matt nagel
In a time where customer service around the Country is constantly in decline and subpar it was incredibly refreshing to have connected with Moe. I randomnly called Rockets 800 number and was so fortunate to be routed to Moe by pure chance. He is honest and extraordinarily knowledgable in this space. He is quick and too the point and I would not recommend anyone else but him who is looking for a ...In a time where customer service around the Country is constantly in decline and subpar it was incredibly refreshing to have connected with Moe. I randomnly called Rockets 800 number and was so fortunate to be routed to Moe by pure chance. He is honest and extraordinarily knowledgable in this space. He is quick and too the point and I would not recommend anyone else but him who is looking for a great representative for any type of home fundingRead MoreRead Less
Geoff Childs
It was a pleasure to work with Jaylen. He was very informative and helped us make the best decisions for our home loan. We would gladly work with him again.
Angela Moore
I was initially assigned to Sara when I call/inquired about an Equity loan. Sara was excellent from the beginning to the end of closing of my loan. I highly recommend her/her team! I have been with Rocket Mortg for a long time and they along with their wonderful employees continue to be exceptional!
Nick Erisman
My loan officer, Joseph with rocket mortgage took the time to explain everything in detail, answer all of my questions, and make sure I felt confident every step of the way.
Judi Murphy
Dane was very professional, informative and responsive. Dane made the application-to closing process easy. Whatever question I had, he had a full explanation. I felt very confident having Dane working with me.
Stephen Gogulski
Started the loan process off great but once I initiated the loan online he ghosted me. I reached out several times only to be sent automated messages stating he was busy, on vacation, or unavailable. During closing he was contacted due to a discrepancy in the contract. He didn't wish to speak to me at the time but I was told he'd call back that day. As expected, I never received a call. His entire...Started the loan process off great but once I initiated the loan online he ghosted me. I reached out several times only to be sent automated messages stating he was busy, on vacation, or unavailable. During closing he was contacted due to a discrepancy in the contract. He didn't wish to speak to me at the time but I was told he'd call back that day. As expected, I never received a call. His entire efforts were only with starting the loan process. After that, nothing else mattered.Read MoreRead Less
Zachary Pasko
Reply from Zachary Pasko:

Dear Stephen,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if ...Dear Stephen,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Jack Parkin
Tracie was excellent and very helpful with explain the mortgage process! I would recommend her to anyone!
Jaymond Mead
I would recommend Hank to anyone.

Hank seemed very professional, personable, knowledgeable, and patient with me.

Hank was able to answer all of my questions and concerns. He made every step easy to understand and know what to expect.

I was very pleased with the entire process.