Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Glenn Simpson
Jason helped make the complicated simple. With his knowledgeable guidance, this loan process was, by far, the easiest to navigate in record time. Jason was personable, kind, and patient throughout the "marathon" phone conversation. Thank you, Jason.
Gary Bostic
Charlie is simply the best. This is the third Re-Fi with Charlie, and he is always patient and honest. If it's not a good time he will tell you. He always looks out for your best interests. It's an honor to submit a review for Charlie.
Maria Tarver
From the onset of the loan application process Mr Edgar Gonzalez was extremely helpful. His knowledge of the loan process made me feel comfortable with moving forward with the loan. I will certainly refer Mr Edgar Gonzalez to my colleague’s.
Erik Rosik
Great experience working with Eli! Very helpful and very easy to get in contact with
Tonya Brownlee
I felt like I was in good hands with Dom. He guided me through the process and answered any questions. Very patient and knowledgeable. Would recommend him and Rocket to anyone!
Very helpful and informative. Went above and beyond to make sure i could get terms that I wanted with Rocket. Nate was also available whenever I needed to talk about my loan
Alex Basto
Ryan is the best. He has helped me on my last 3 home purchases/mortgage originations. He is very knowledgeable, and able to handle any issues that come up in the closing process. He is the only mortgage banker I would use.
Molly Zarookian
We were denied a mortgage because one check was PAID on time but DEPOSITED 2 days late - when someone deposits a check is completely out of our control. Attempted to find a solution with Brandon as I cried on the phone about being left homeless with our two young children (3-years-old and 4-months-old) and he was just a broken record of "I understand where you're coming from" and "I sincerely ...We were denied a mortgage because one check was PAID on time but DEPOSITED 2 days late - when someone deposits a check is completely out of our control. Attempted to find a solution with Brandon as I cried on the phone about being left homeless with our two young children (3-years-old and 4-months-old) and he was just a broken record of "I understand where you're coming from" and "I sincerely apologize." I asked over and over again for an explanation or some sort of solution. Shared our extremely personal and very scary experience of what happened that specific month of the "late" payment. Couldn't (or wouldn't) answer my questions and punted me to someone else who won't pick up their phone. I wouldn't wish this experience or lack of empathy on my worst enemy.Read MoreRead Less
Brandon Johnson
Reply from Brandon Johnson:

Dear Molly,

Thank you for taking the time to leave a review. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if I fell short in anyway. If there were any opportunities where I could have better assisted and or provided you with a better ...Dear Molly,

Thank you for taking the time to leave a review. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if I fell short in anyway. If there were any opportunities where I could have better assisted and or provided you with a better explanation I do apologize. I understand that you have spoken with our Senior Research Team regarding your concerns mentioned. Please know I am here for you in the future.Read MoreRead Less

Victor Castanon
Johnny was great from the moment I contacted him. I first reached out with general questions out on a Sunday afternoon, not expecting any response - bet there he was chatting with me, from the east coast - I am on the west coast. We communicated a little through the internet but ultimately he suggested a phone call so we could get to my concerns more efficiently. Ultimately i was completing my ...Johnny was great from the moment I contacted him. I first reached out with general questions out on a Sunday afternoon, not expecting any response - bet there he was chatting with me, from the east coast - I am on the west coast. We communicated a little through the internet but ultimately he suggested a phone call so we could get to my concerns more efficiently. Ultimately i was completing my application process with him over the phone. From that first meeting everything went forward as he explained, very timely, easily an overall smooth process. Johnny and Rocket exceeded my expectations and my Loan approval has been completed. It was positive experience.
Thank You Johnny !Read MoreRead Less
Robert Lindner
Bill was a pleasure to work with during the process. Very professional and always available to answer questions. Stayed in contact, and up to date on all issues. Bill and Rocket Mortgage make the process very easy. Thank you.