Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

John Dawson
Dena possesses all the characteristics that successful people have. She is professional, personable, and proficient. She interacted with us in a very empathetic and compassionate manner. We felt valued and seen and immediately connected with her. Dena’s knowledge was impressive and made us feel comfortable and
secure. Dena’s sense of humor and quick wit
made the communications easy and enjoyable. ...Dena possesses all the characteristics that successful people have. She is professional, personable, and proficient. She interacted with us in a very empathetic and compassionate manner. We felt valued and seen and immediately connected with her. Dena’s knowledge was impressive and made us feel comfortable and
secure. Dena’s sense of humor and quick wit
made the communications easy and enjoyable. I praise her highly for her efforts to maintain continuity and communication throughout the process. I am a forever Dena advocate and only want to work with her on any future endeavors.
Best regards,
John DawsonRead MoreRead Less
Bill Gilbert
Terrence was great to work with. It was a smooth transaction and he never lied to me. I would recommend him to any of my friends and family.
Jeanett Mallett
Nothing but good things about Bridgett. She walked me through the buying process, communicated clearly on action items and next steps and is extremely knowledgeable in her field. She kept encouraging me through the process and it was because of her I didn’t give up. She provided me with tools and knowledge to complete the process. If I ever decide to refinance or sale, she’ll be the first lender I...Nothing but good things about Bridgett. She walked me through the buying process, communicated clearly on action items and next steps and is extremely knowledgeable in her field. She kept encouraging me through the process and it was because of her I didn’t give up. She provided me with tools and knowledge to complete the process. If I ever decide to refinance or sale, she’ll be the first lender I contact.Read MoreRead Less
Karl Edwards
Great communication!
Charles Capps
Made the process painless and fast. Hope to be funded before the end of this week. Brian was attentive and thoroughly professional.
Andrew Memusi
Jack helped us through our refinancing process. Went smoothly and we were able to complete the process within a very reasonable time. Highly recommend working with him.
Jason Burks
Rosie was great!!! She made the process for a home equity loan smooth, easy, and quick. I can't thank her enough. I would totally recommend anyone looking to refinance or do business with Rocket Mortgage to reach out to Rosie.
Chelsea Herrera
Helped me very quickly and efficiently 5 stars😃
Sayan Chakraborty
I was assigned to Kiril through the Charles Schwab partnership in early March and it was a frustrating experience from day one. He was nearly unreachable — rarely answered calls, and ignored messages from both my buyer’s agent and the title/escrow team. For a time-sensitive mortgage process with a firm closing date, this was unacceptable.
After three weeks of vague communication and zero progress ...I was assigned to Kiril through the Charles Schwab partnership in early March and it was a frustrating experience from day one. He was nearly unreachable — rarely answered calls, and ignored messages from both my buyer’s agent and the title/escrow team. For a time-sensitive mortgage process with a firm closing date, this was unacceptable.
After three weeks of vague communication and zero progress on our debt-to-income ratio, we had no choice but to switch lenders entirely. Our new lender resolved the same DTI issue in three days. Three days versus three weeks tells you everything.
Kiril never proactively explained what the holdup was, never acknowledged our deadline, and showed no urgency despite repeated reminders. The lack of transparency and responsiveness wasn’t just inconvenient — it nearly cost us the home.
I’m genuinely unsure how he carries positive reviews. If you’re working with Rocket Mortgage through Schwab, I’d strongly recommend requesting a different loan officer upfront. Don’t let poor communication jeopardize a major financial transaction the way it nearly did for us.Read MoreRead Less
Kiril Teplitsky
Reply from Kiril Teplitsky:

Dear Sayan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Sayan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Becky Alvis
Will had outstanding customer service. He was always quick to response. Was extremely helpful through the entire process.
He was very good at understanding what information was needed and helped me with various options to get the process done.
Would recommend Will to anyone looking to refinance or a new loan.