Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Sayan Chakraborty
I was assigned to Kiril through the Charles Schwab partnership in early March and it was a frustrating experience from day one. He was nearly unreachable — rarely answered calls, and ignored messages from both my buyer’s agent and the title/escrow team. For a time-sensitive mortgage process with a firm closing date, this was unacceptable.
After three weeks of vague communication and zero progress ...I was assigned to Kiril through the Charles Schwab partnership in early March and it was a frustrating experience from day one. He was nearly unreachable — rarely answered calls, and ignored messages from both my buyer’s agent and the title/escrow team. For a time-sensitive mortgage process with a firm closing date, this was unacceptable.
After three weeks of vague communication and zero progress on our debt-to-income ratio, we had no choice but to switch lenders entirely. Our new lender resolved the same DTI issue in three days. Three days versus three weeks tells you everything.
Kiril never proactively explained what the holdup was, never acknowledged our deadline, and showed no urgency despite repeated reminders. The lack of transparency and responsiveness wasn’t just inconvenient — it nearly cost us the home.
I’m genuinely unsure how he carries positive reviews. If you’re working with Rocket Mortgage through Schwab, I’d strongly recommend requesting a different loan officer upfront. Don’t let poor communication jeopardize a major financial transaction the way it nearly did for us.Read MoreRead Less
Kiril Teplitsky
Reply from Kiril Teplitsky:

Dear Sayan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Sayan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Becky Alvis
Will had outstanding customer service. He was always quick to response. Was extremely helpful through the entire process.
He was very good at understanding what information was needed and helped me with various options to get the process done.
Would recommend Will to anyone looking to refinance or a new loan.
Zach Holland
Ryan was the easiest representative I have ever worked with. He was responsive, friendly, and always made time when I had questions or needed anything to aid with the closing of our new home. If I ever move or refinance, I will be ensuring he is our representative from Rocket Mortgage.
Douglas Fleurant
Brandon was attentive, helpful, professional, courteous and a pleasure to work with. He was available to answer questions after hours and even on a weekend. Thanks for your help!
Kathy Ross
Dylan was wonderful to work with..knowledgeable, efficient and communicative! He was able to obtain what I needed to refinance to my satisfaction. Dylan is a shining star in the Rocket pool!
Christina Baldwin
Zach was amazing to work with start to finish. He was quick to respond, very knowledgeable, and made the whole home buying process quick and easy. Highly recommend!
Thomas Tully
This has been my second time working with Jaylen and each time he makes the process so smooth and easy.
Jalen is very supportive, knowledgeable and professional.I would recommend him to everyone. Thank you Jalen .
Amy Browning
Alyssa was wonderful to work with! Communicated extremely well and answered all of my questions. Made the process super easy.
Mark Nassivera
I could never get ahold of you Jaimee, and when you did call back, it was at the end of the day. This experience was much unlike my first experience with Rocket, and it became frustrating. I even tried to consider a possible time zone difference but my goodness, some of the time you weren’t even in the office. The debt payoffs were mis-managed, closing was mis-managed, uploading documents was ...I could never get ahold of you Jaimee, and when you did call back, it was at the end of the day. This experience was much unlike my first experience with Rocket, and it became frustrating. I even tried to consider a possible time zone difference but my goodness, some of the time you weren’t even in the office. The debt payoffs were mis-managed, closing was mis-managed, uploading documents was frustrating, I needed you and you weren’t there until the day was over.Read MoreRead Less
Jaimee Walters
Reply from Jaimee Walters:

Dear Mark,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please ...Dear Mark,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.Read MoreRead Less

23Drezzy
Melvin notified me about an opportunity to get a lower interest rate when I was not even aware that rates had gone down as low as the offer I received. I'm incredibly grateful for him taking initiative like that to help me out. He is very personable and professional as well.