Rocket Mortgage Sales Reviews
Rocket Mortgage Sales' Reviews
Stacy Kristek
We had a great experience working with Nathan from beginning to end!
Rocket Mortgage Sales' Reviews
George Turner Sr
Sara worked with me over several weeks until we defined the loan I wanted and now it is closed. She was very diligent and maintained constant contact with me until handed over to closing. All Success!
Aneesa Mandani
Excellent to work with. Very smooth and easy home buying process.
Violet Towe
Great to work with. Very patient and helpful
Roneil Elbrader
I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional, responsive, and helpful throughout the entire process. Any time I had a question, he answered it clearly and quickly, and he made sure I understood each step of the loan. If I were rating just Edward, he would absolutely receive a top score from me.
However, I do want to be honest about the challenges I experienced with Rocket Mortgage’s system software during the process. Uploading, downloading, and electronically signing documents was often frustrating. Several forms that should have been e‑signable had to be manually printed, signed, and re‑uploaded. It felt like the system wasn’t fully integrated or functioning smoothly — possibly related to Rocket Mortgage’s recent acquisition of my previous lender, Mr. Cooper. It seemed like some of the transferred loan information didn’t sync cleanly, which created avoidable delays and extra work on my end.
To be clear, none of these issues were Edward’s fault. He handled everything within his control exceptionally well. My rating reflects a great experience with him personally, paired with noticeable shortcomings in Rocket Mortgage’s technology platform.
If Rocket improves the software side of the process, they’ll have a truly seamless experience to match the quality of service Edward provided.Read MoreRead Less
However, I do want to be honest about the challenges I experienced with Rocket Mortgage’s system software during the process. Uploading, downloading, and electronically signing documents was often frustrating. Several forms that should have been e‑signable had to be manually printed, signed, and re‑uploaded. It felt like the system wasn’t fully integrated or functioning smoothly — possibly related to Rocket Mortgage’s recent acquisition of my previous lender, Mr. Cooper. It seemed like some of the transferred loan information didn’t sync cleanly, which created avoidable delays and extra work on my end.
To be clear, none of these issues were Edward’s fault. He handled everything within his control exceptionally well. My rating reflects a great experience with him personally, paired with noticeable shortcomings in Rocket Mortgage’s technology platform.
If Rocket improves the software side of the process, they’ll have a truly seamless experience to match the quality of service Edward provided.Read MoreRead Less
Vlad Stepanov
This was our first time buying a home. And Janet was absolutely amazing. Always there to pick up the phone and answere any questions. Walked us thru the entire process. Highly recommended!! THANK YOU JANET!!!
Hurui Misghina Araya
Julie's communication, encouragement, motivation, and willingness to help were amazing! She made the mortgage process smooth and stress-free. Her expertise and guidance helped me own my home, and I'm grateful for her support. Highly recommend working with Julie - she's the best!" 🌟
Michael Thompson
easy to work with very sincere in feeling for situation very helpful
Victoria Gueco
Thank you for all your assistance in getting this new home. You made the process easy and worthwhile.
Teresa Sancho
Allen was very knowledgeable and answered all my questions. And the process went smoothly and quickly just as he indicated. Fully recommend him to anyone.