Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Sheri Lubniewski
The whole process was easy. Richard was knowledgeable and friendly. He kept us informed every step. He was great to work with.
Zhenyu Yang
Ryan secured us an excellent rate for our 2026 home purchase. He was easy to contact and answered all of our questions. Last but not least, he helped me track my credit score and even raise it to guarantee the best rate. Thanks Ryan!
Donald Kurtz
Kristin is absolutely a seasoned professional ... smart, friendly, and provides exceptional guidance. Rocket is very fortunate to have Kristin on their team. What a pleasure to work with through the loan process!
Tucker Loper
What can I say except that Vince was a pleasure to work with through our entire refinance. He was responsive, patient, and worked diligently to make sure we were taken care of through the whole process. He was kind and respectful. If we were ever do go through this process again - we would request Vince.
Mike
Sarah was great to work with from start to finish. Hope to work with her again when interest rates drop!
Tory Clark
Marena made sure she could find the money for us to buy our dream home and worked with us constantly to make sure we were getting the best rates possible prior to closing.
Matthew Sylvia
Christina is truly an asset to the company and anyone that has her serving your needs will be impressed at the end. She took the time to understand my needs, which was not a lower payment but to shorten the amortization and she got to work on that providing me all the options available. This is a very unpredictable interest rate environment and she helped me with taking advantage of what I saw ...Christina is truly an asset to the company and anyone that has her serving your needs will be impressed at the end. She took the time to understand my needs, which was not a lower payment but to shorten the amortization and she got to work on that providing me all the options available. This is a very unpredictable interest rate environment and she helped me with taking advantage of what I saw as a small window to accomplish a huge goal of paying my house down sooner than originally scheduled while saving interest. Her response to my questions was detailed and thorough... even when I had to ask the same question again she was responsive and professional at all times. She's the best and I would only use her again if the opportunity to refinance my house occurs again.Read MoreRead Less
Jennifer C. Gantt
Jacob was very helpful and knowledgeable. Helped me through everything to get this loan. Didn't get everything I wanted, but that's ok too.
Brian Turpen
Seemed too busy. Failed to call me back twice.
Justin Livingston
Reply from Justin Livingston:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Stephen Gougeon
I had the pleasure of working with Taylor Dunn at Rocket Mortgage, and I can confidently say he was by far the best part of my entire experience.

Taylor went above and beyond to help obtain a much better rate e and explained each item in detail if needed , and he made what can be a very stressful process feel clear, manageable, and even reassuring. He’s knowledgeable, responsive, and genuinely ...I had the pleasure of working with Taylor Dunn at Rocket Mortgage, and I can confidently say he was by far the best part of my entire experience.

Taylor went above and beyond to help obtain a much better rate e and explained each item in detail if needed , and he made what can be a very stressful process feel clear, manageable, and even reassuring. He’s knowledgeable, responsive, and genuinely cares about helping his clients succeed.

Honestly, I wish I could have worked with him through the entire process. Unfortunately, the way things are structured, he handles the initial portion and then you transition to someone else for closing—but if I had the choice, I would have stuck with Taylor from start to finish without hesitation.

If you have the opportunity to work with him, take it. He sets the standard for what great service should look like.Read MoreRead Less