Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Mike Kanavel
John was great! I was able to text, call or email any questions or concerns I had. Reworked the loan multiple times to fit what was best for me, not what was necessarily best for anyone else. After working with my brick n mortar bank and realizing that they were just salespeople only trying to do what was best for them and only them, I went to Rocket Mortgage and John. Great experience and will ...John was great! I was able to text, call or email any questions or concerns I had. Reworked the loan multiple times to fit what was best for me, not what was necessarily best for anyone else. After working with my brick n mortar bank and realizing that they were just salespeople only trying to do what was best for them and only them, I went to Rocket Mortgage and John. Great experience and will now be leaving my brick n mortar bank for an online only bank. Thanks again John!!!Read MoreRead Less
VJ Onipse
Not very involved with the transaction
Rick Kozempa
Reply from Rick Kozempa:

Dear Viviana,

Thank you for taking the time to leave a review. It was my pleasure to assist you, and I sincerely apologize if there was any opportunity where I could have been more involved with your loan. I am sorry for any confusion as it is our process to have our team members specialized in different roles. I am licensed to go over the terms and structure of your loan, while my team members ...Dear Viviana,

Thank you for taking the time to leave a review. It was my pleasure to assist you, and I sincerely apologize if there was any opportunity where I could have been more involved with your loan. I am sorry for any confusion as it is our process to have our team members specialized in different roles. I am licensed to go over the terms and structure of your loan, while my team members assist during the process with the underwriting requirements. It is my goal to set our clients up for success, and I will keep your feedback in mind moving forward. Please let me know if there is anything I can do for you in the future.

Thank You,Read MoreRead Less

Betty Burns-conlan
Moe was outstanding, definitely a people's person. He always answered any and all questions and if he did not know,he would find out for us. When we called him he answered right away or within a few minutes. He is definitely a team player and is an asset to your company
Daren Jairam
Refinancing with Emily was a great experience, her professionalism, response time, customer service and knowledge was great. She made the whole process very enjoyable.
Liz Caffrey
Zach F. is amazing!! Truly greatful for his dedication to making this process as smooth as possible . Even when things got kinda stressful he made it work and fit our budget. Thank you so much. He truly is an asset to Rocket Mortgage hope he recieves some recognition for his hard work and dedication to his clients my friend recommended him to me and raved about how awesome he was with them too!
Marjorie Kessler
We are very satisfied and happy to work with Ron. He is very helpful and professional and very knowledgeable on what he does and he was always available to take our calls even after working hours. I will recommend him to anyone who is planning on refinancing or buying a new home.
Alaina Jean
Bill was very professional and responsive! They were able to expedite the loan so we could close in time.
Becky Justice
Alyssa was great to work with & there any time I had any questions. Even while on vacation. I felt like I could trust her & rely on her for help & getting things done. Even after signing I had couple questions & she responded as quick as before signing.
Dana Gibson
Wissam was very helpful in every step. We could call him at any time 7 days a week and he would have an answer for us. He also was not pushy like most representatives are. I would highly recommend Wissam.
Brian Evenson
Victor, Was very professional and the process was very easy. Thank You