Angelo was both professional and personable. He also answered all our questions and had a sense of urgency.
Joakim Nilsson
Joakim Nilsson
551
Katie was nothing short of spectacular through our entire process, she was very professional and gave us confidence that she was working for us the entire way through. I can say I have been disappointed with other firms customer service in the past, and I was pleasantly surprised when I had the opportunity to work with Katie and the Rocket Mortgage Team.
Thanks again Katie
-Joakim and Nichole ...Katie was nothing short of spectacular through our entire process, she was very professional and gave us confidence that she was working for us the entire way through. I can say I have been disappointed with other firms customer service in the past, and I was pleasantly surprised when I had the opportunity to work with Katie and the Rocket Mortgage Team.
Brent was very honest, hard working and attentive throughout the application process. I was able to count on him from start to finish. I highly recommend him to anyone needing a mortgage loan.
Paula Bierstedt
Paula Bierstedt
551
very helpful and knowledgeable
Carl DeVaughn
Carl DeVaughn
551
Mona spent hours on the phone with me during my initial call. She took all the time I needed to explain things to me. Afterward, she continued to be quite responsive to my additional concerns.
Dan Morris
Dan Morris
551
Very quick to respond, comments very well. Always ready to ask questions and if the answer isn’t there she will find the correct one for you in a very timely manner. Does a great job. Will recommend to everyone that needs a loan.
Prudence Bruzzano
Prudence Bruzzano
551
My wife and I were truly pleased with the wonderful service we received from John Taft. From our first phone contact to the day of closing John was available to answer each and every question. Even with the time difference from east to west, we never had to wait more than a day for a return call. After reviewing our home insurance John suggested that we look around for a new insurance company ...My wife and I were truly pleased with the wonderful service we received from John Taft. From our first phone contact to the day of closing John was available to answer each and every question. Even with the time difference from east to west, we never had to wait more than a day for a return call. After reviewing our home insurance John suggested that we look around for a new insurance company as the premium seemed especially high to him. We did exactly that and after researching a few companies we now enjoy better coverage and a premium of half the amount we were previously paying. Our closing took place at our kitchen table only 10 days after filing our application and lasted 30 minutes. Amazing! Thanks again to John and his team...Outstanding customer service. Tony and Pru BRead MoreRead Less
Frank Maldonado
Frank Maldonado
551
Great customer service skills. Made the process extremely easy to use. Job very well done.
Dale Clydes
Dale Clydes
551
Kiril has been a pleasure to work with. From the beginning I felt like he was "on my side" making sure I had all of the information I needed to make the important decisions. His thoroughness and commitment to the process was unwavering and I would highly recommend him to anyone seeking a home loan!
Gina Teel
Gina Teel
551
Working with Abe was an awesome experience! He was so helpful and patient while guiding me thru the different financing options and buying process. He worked with me on weekends and after hours, which was very helpful given my job can be demanding and leave little time during the day to handle any personal business. Five stars are really not enough. Thanks, Abe!!
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