Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Moto Vet
He is very knowledgeable on how to improve your score and a plan for you success on getting a loan
Bluetopaz76
Joshua was awesome! Very knowledgeable and responsive. He kept me informed about the status of my loan and was available to assist when I needed him.
Patrick Plunkett
Suzy was great from beginning to closing. If I needed her, she was easy to connect with, she always answered my questions. The process was smooth and her attention to detail and customer service was amazing.
Luetisha Clark
My experience with Loan Officer Vance was great delivered excellent. He was professional, trustworthy, clear with details and instructions, and the process was smooth. I am grateful to the organization that continues to serve the people with their mortgage needs. Thank you, Vance🙏
Tammie Sanford
Kyle was so professional and proactive in helping me get my credit score quickly increased. He was responsive, kind, and effective. Rocket Mortgage and Kyle Lis ROCK!
Dane Oliveira
A+ Brent is who you need when you want to refinance. Incredibly professional, very responsive, and knowledgeable, Brent is best!
Detlef Schlieper
Marcus was wonderful to work with! He responded promptly to all my questions he was always courteous and helpful.
Kimberly Levitt
Our experience with Rocket Mortgage - Adam - was disappointing overall. We were initially working with a different banker and were switched to Adam without any prior notice or explanation, which set a frustrating tone from the start.

The process ultimately took a couple of months to complete, during which time we continued paying a higher interest rate. This added unnecessary stress and financial...Our experience with Rocket Mortgage - Adam - was disappointing overall. We were initially working with a different banker and were switched to Adam without any prior notice or explanation, which set a frustrating tone from the start.

The process ultimately took a couple of months to complete, during which time we continued paying a higher interest rate. This added unnecessary stress and financial impact that could have been avoided with more efficient handling.

Communication was a consistent issue. Adam was sometimes curt in his responses and didn’t always address our questions directly, which made it difficult to feel confident or informed throughout the process. Transparency and responsiveness were lacking, and we often felt like we had to chase down clear answers.

Overall, we would rate the experience a “D” in terms of communication, transparency, and speed. We hope this feedback is taken seriously and leads to improvements for future customers.Read MoreRead Less
Adam Zinkosky
Reply from Adam Zinkosky:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future, if given the opportunity.Read MoreRead Less

Sonam Lalwani
Our experience with Rocket Mortgage was outstanding, and a huge part of that was thanks to Ellie Pawelek. Ellie was incredibly responsive, knowledgeable, and proactive throughout the entire process. She took the time to clearly explain each step, answer every question (no matter how small), and made sure we always felt informed and confident in our decisions.

What really stood out was her ability ...Our experience with Rocket Mortgage was outstanding, and a huge part of that was thanks to Ellie Pawelek. Ellie was incredibly responsive, knowledgeable, and proactive throughout the entire process. She took the time to clearly explain each step, answer every question (no matter how small), and made sure we always felt informed and confident in our decisions.

What really stood out was her ability to keep everything moving smoothly while also being so patient and supportive. Buying a home can feel overwhelming, but Ellie made the financing side feel seamless and stress-free.
We’re so grateful for her professionalism, attention to detail, and genuine care—she truly went above and beyond for us.Read MoreRead Less
Michele Ziak Taylor
Anthony at Rocket Mortgage made an excellent first impression as he guided us through the start of our home equity loan process. He was professional, knowledgeable, and genuinely pleasant to work with. He took the time to clearly explain each step, answered our questions with patience, and made what could have been a stressful process feel smooth and manageable. We truly appreciated his support ...Anthony at Rocket Mortgage made an excellent first impression as he guided us through the start of our home equity loan process. He was professional, knowledgeable, and genuinely pleasant to work with. He took the time to clearly explain each step, answered our questions with patience, and made what could have been a stressful process feel smooth and manageable. We truly appreciated his support and would highly recommend him to anyone getting started with Rocket Mortgage.Read MoreRead Less