Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jordan Brooks
Jason was amazing! He went above and beyond to ensure my first home buying experience went as smooth as possible. I really appreciated how professional, quick to respond and how kind he was every step of the way. I felt very well taken care of and I would highly recommend Jason to anybody in need of a banker that put his clients first.
Joseph Denman
John was helpful & understanding with his assistance. He was also very prompt & professional.
Brad Kaufman
Getting a loan was just not going to happen but Brook made it happen she did everything she could to help us. When ur bank fails u u can count on Brook and her team to get it done. She was clear about how to do everything we need too. Thank u so much Brook u and ur team are wonderful
Judy R
Worst experience I ever had, he kept trying to push a interest only loan on me, I asked him twice for figures on conventional loan and he never gave it to me said this was best loan for me, well I contacted his boss and he said that type of loan was not the right one so we said we didnt want him handling our loan after that.
Cadin Augustine
Reply from Cadin Augustine:

Dear Judy,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you ...Dear Judy,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.

Have a great day!Read MoreRead Less

Zac Morris
Myles was amazing to work with! Myles made sure that the process was as stress free for me as possible. This is the 4th house I’ve bought and it was by far the easiest process. I cannot recommend Myles enough.
Stefanie Bacot
Dean was very professional and straight to the point on what we needed to do to raise our credit scores. We done what he needed and it got our credit score where they needed to be. I would definitely recommend Dean.
ABBEY MOORE
JOHN was amazing throughout the whole process and extremely knowledgeable in his field. He did an outstanding job helping me achieve a better credit score so that I could lower the rates on my mortgage application. The SUPPORT an enthusiasm in which John handled my case was exceptional and I would not hesitate to recommend him to anyone.
Ron Edwards
Brady was awesome, very professional, great communicator, and made the loan process easy. He explained my options and what would fit my needs. Brady made sure I understood how the whole process worked
tciddacisum
Mark was so helpful. Every time we spoke or emailed, he was patient and did not make me feel bad about not knowing things about the home buying process. I would highly recommend him and can say out of my whole process, he was one of the best interactions I had.
Leslie M
Tim has been with me from the beginning on this home search. He has been patient, kind, efficient, and understanding. When there were steps on this journey I didn't understand, Tim did research and communicated answers quickly. He checks in by phone, text, or email as we await the realtors to complete their tasks.

Very importantly, Tim sussed out what style that I need as a customer. Hustled but ...Tim has been with me from the beginning on this home search. He has been patient, kind, efficient, and understanding. When there were steps on this journey I didn't understand, Tim did research and communicated answers quickly. He checks in by phone, text, or email as we await the realtors to complete their tasks.

Very importantly, Tim sussed out what style that I need as a customer. Hustled but not rushed, and with a dry sense of humor. I responded very badly to a hard sell from one of his colleagues. Tim came back with sincere apologies and reassured me as we continue.

We came so close on one home that fell through from the seller's end on my birthday. Tim's calm optimism and empathy were exactly the right response.

Tim, I thank you so very much for your company along the way. You've done a lot of work on my behalf! Rocket and customers are fortunate to have you on their team!

Leslie Mooers
Augusta, MERead MoreRead Less