Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Patty Anthony
Jacquie was most helpful and was so patient with us going through refinancing our loan.She answered all of our questions and made us feel comfortable.I would recommend her highly!
Doug N Amy Weber
Thanks, Cass! We haven’t met anyone better in the mortgage business!! He’s the real deal, and we feel like we made a new friend because he was so outgoing and helpful throughout the whole process! We closed in less than 3 weeks from the original phone call, and without touching one piece of paper until the closing! Unbelievably fast and easy! Thanks, Cass for walking through every step with your ...Thanks, Cass! We haven’t met anyone better in the mortgage business!! He’s the real deal, and we feel like we made a new friend because he was so outgoing and helpful throughout the whole process! We closed in less than 3 weeks from the original phone call, and without touching one piece of paper until the closing! Unbelievably fast and easy! Thanks, Cass for walking through every step with your availability at any hour, multiple phone calls, and emails. Truly “engineered to Amaze!” We’re amazed!

Doug and AmyRead MoreRead Less
Susan Pierce
Katie was very professional, but personable. She always answered my questions in a way that I could understand. She explained each step in advance and introduced me to others that I would deal with. She even called me at a time that was convenient for me, but after office hours for her. I would highly recommend her.
Jaime Peters
Mark was absolutely wonderful to work with through the entire process. He was friendly, helpful & knowledgeable. He kept our expectations reasonable and was able to fulfill everything he said. We were very pleased with the entire process! Thank you, Mark, for all your help!!
Marie Davidson
Shawntann was the bright star of our mortgage refinancing process. He was so cheerful, knowledgeable, quick to respond and had such a wonderfully positive attitude that he made our experience easy going and a pleasure. His customer service was top notch and he goes above and beyond to assist his clientele. Shawntann is a true asset to Rocket Mortgage/Rocket Mortgage and a great reflection of their...Shawntann was the bright star of our mortgage refinancing process. He was so cheerful, knowledgeable, quick to respond and had such a wonderfully positive attitude that he made our experience easy going and a pleasure. His customer service was top notch and he goes above and beyond to assist his clientele. Shawntann is a true asset to Rocket Mortgage/Rocket Mortgage and a great reflection of their company.Read MoreRead Less
Madison Goodwin
Awesome. Very knowledgeable
Lori Baldwin
Chad was incredibly helpful and responsive. If he didn't know an answer, he researched my question immediately and responded to me ASAP with the correct answer. In addition to being most professional and helpful, he was very kind. Anything he could do to speed the process up, interface with the underwriting team... I absolutely would highly recommend Chad.
Howard Gorbach
MIke was overall, a pleasure to work with from start to finish. I felt like I was in "good hands" along the way. I would definitely refer other to him.
Morgan Coartney
Adam was great to work with throughout the whole process. He clearly explained everything I had questions about. He was very responsive and easy to talk to.
Hannah Nye
Let me start by saying I am an attorney who has worked multiple real estate closings. My husband and I wanted to make sure we had the most experienced team behind us in what is a crazy sellers market where we live. Our realtor came highly recommended and has worked in real estate for over 30 years. At first, she did not recommend Rocket Mortgage due to issues her clients experienced in the past. ...Let me start by saying I am an attorney who has worked multiple real estate closings. My husband and I wanted to make sure we had the most experienced team behind us in what is a crazy sellers market where we live. Our realtor came highly recommended and has worked in real estate for over 30 years. At first, she did not recommend Rocket Mortgage due to issues her clients experienced in the past. However, my parents had used Rocket Mortgage to refinance their home twice and both raved about how easy they made the process. After our bank insisted my husband and I needed a FHA loan (read: 7.5% interest rate) despite our savings and ability to qualify for standard fixed loans with much lower interest rates, I called Rocket Mortgage to see what they could provide. I would much prefer a completely online interface, but trust me when I say in the process of buying a home you NEED someone’s cell number. Lucky for me, Dane picked up and made the process incredibly painless. He explained exactly what I needed to understand, helped me correct certain aspects of my application I had incorrectly filled out, and never kept me on the phone longer than he needed to. Every time I called him or texted I had a response within 10 minutes - including weekends. When he was out of town for several days, other members of Rocket Mortgage would reach out instead within the same time frame to ensure i had the answers I needed. Dane had us preapproved within two days of my initial call and adjusted our preapproval depending on the offer we wanted to make within minutes every time. Not once were we waiting on our lender!! To have our offer accepted for our current home, we had to have an expedited closing ... Dane had us approved 10 days before closing for a 30 day closing. I would give him 6 stars if I could!! If you have any reservations about using Rocket Mortgage - stop and call them now!!Read MoreRead Less