My experiance with Joe was awesome. Answered all my questions.
Debbie Becker
Debbie Becker
551
Matthew provided me one of the best customer service and sales experiences that I have ever received in my many decades of consumer interactions. He quickly prepared on the fly the right solution that would work for what I was looking for. His solution was competitive and had me closed in 18 days (and I had to be out of town several days which delayed the appraisal.). I truly wish that all my...Matthew provided me one of the best customer service and sales experiences that I have ever received in my many decades of consumer interactions. He quickly prepared on the fly the right solution that would work for what I was looking for. His solution was competitive and had me closed in 18 days (and I had to be out of town several days which delayed the appraisal.). I truly wish that all my customer experiences could be as easy - without surprises like I experienced with Matt. You and your team earned a customer and respect for you and your company's brand. Well done,!Read MoreRead Less
Elayne Comfort Grantland
Elayne Comfort Grantland
551
Great experience. Moe was easy to work with answered all are questions with knowledge. Made our refinance very easy
Amy Kingsley-Mantineo
Amy Kingsley-Mantineo
551
Suzy was fantastic! Always responded right away to emails or calls. Was so helpful through the whole process. Got us some great discounts, a competitive rate, and a higher loan approval when needed (quickly too!). No complaints at all. Overall a great experience.
Geno Hill-Townsley
Geno Hill-Townsley
551
Excellent communication skills and listened to my needs. He wasn't pushy and I actually felt he was sincere in his approach overall.
William Smith
William Smith
551
Very easy to work with, responded to questions quickly. Was helpful during all phases of the loan process.
Jamie Kommer
Jamie Kommer
541
Ryan was very pleasant and very helpful with our process and very happy with him
Terry Ballard
Terry Ballard
551
Nick is the man! I believe my recent refi to be about as smooth of a process as could possibly be! If all customers receive this kind of great experience, like I had, and I am sure they all do, no wonder Rocket Mortgage wins award after award for the Best Customer Service!! Darn quick and flawless! Thank You Nick! You Rock!!
Rick Conine
Rick Conine
551
Very helpful in all aspects of the tranactions
Judy Willis
Judy Willis
551
Douglas was extremely helpful in helping me decide if I wanted to pursue a loan. I contacted him in April, saved the information, and researched. When I had a question he answered it even though I was still just researching. By June I found that Rocket Mortgage had the best deal and contacted Douglas. He made the process quick and understandable. I would recommend anyone looking into this ...Douglas was extremely helpful in helping me decide if I wanted to pursue a loan. I contacted him in April, saved the information, and researched. When I had a question he answered it even though I was still just researching. By June I found that Rocket Mortgage had the best deal and contacted Douglas. He made the process quick and understandable. I would recommend anyone looking into this process to not only think of Rocket Mortgage but be able to get a person like Douglas to help them through this process.Read MoreRead Less
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