Jennifer did a nice job while processing the morgage process. Good customer service by means of rapid responses and timely communications.
Patti Solomon
Patti Solomon
551
Mike did a great job - very thorough with excellent follow up.
Sammy Levy
Sammy Levy
551
Dan was/is always available,very informative and always willing to help. Dan came with answers to questions before they were asked. Most of all I appreciated his friendly approach,I felt as if I was talking to a friend,not to a sales person.
Sammy Levy
Douglas Whisnant
Douglas Whisnant
551
I had completely given up.I had talked to so many salesman,and heard so many times about what they, and their company could do for me.Only to be shot down in flames hitting the ground in one big final fireball,feeling the burn,confusion,anxeity, and humiliation as I hung up the phone on yet another loan company.Bringing the tally up to about 11 companies that promised me a loan at a lower interest...I had completely given up.I had talked to so many salesman,and heard so many times about what they, and their company could do for me.Only to be shot down in flames hitting the ground in one big final fireball,feeling the burn,confusion,anxeity, and humiliation as I hung up the phone on yet another loan company.Bringing the tally up to about 11 companies that promised me a loan at a lower interest rate,and that my bad luck was over.So many times the disappointment of being rejected for one idioatic excuse after another seemed to be my lot in life.After all,everybody needs to work with a company that loans you money,at a very high interest rate and then won't let you re-finance for seven years while they continue to collect your monthly mortgage payment.I called them Legal Extortion Inc. or Loan Sharks are Us.That is until I met BILL,never in my life have I met a more sincere man that is hell bent on helping you to better yourself and your life.Unbelieveable,like the sun breaking thru the darkest of clouds,he got more done in one day than all the previous companies combined did in one month.Not only that,I had a so much clearer picture of what needed to be done,that I actually began to feel "Hope" again,gaurded yes,but hope none the less.When "Bill" say's he is working for you that is an understatement,he does so much more,and explains the procedures that you totally understand them better than ever before.I have never seen anybody that could explain in the simplest of terms,at the same time literally be in the ring slugging it out for you to clear a path for you to secure a loan.Since he wrestled those demon's down,and made that loan to me his "bitch" my life and my luck has been blessed with so many blessing's,that when I hit my knees at night to give thanks it takes more time every night because the blessings keep growing.But he is the person I thank "God" for first,because he is the man who turned this jaded,cynical,negative man a believer that it can be done,and to have faith again.One of the most honest,hard-working man,that I'am fortunate to have met.A man with "Grit",intestinal fortitude,determination,God bless him,his family,whom I'm sure is very proud of him,a credit to mankind.Amen. Submitted Sincerely by Douglas Mark Whisnant,whom is now enjoying a better life,Thank you Bill and your team.Read MoreRead Less
Kelly Richards Sr
Kelly Richards Sr
551
The most helpful representative for me are Rocket Mortgage
Jan Bagdasar
Jan Bagdasar
551
Jeff is exceedingly personable, knowledgeable and helpful. It was the easiest mortgage transaction I have had in my 30 years of buying/refinancing property!
Marcos Ortega
Marcos Ortega
551
Excelente atención al cliente muy humano
Linda Cornell
Linda Cornell
551
Andre was quick to answer our questions and provide needed feedback. He was patient as he explained the process and consistently checked in to make sure we understood the process. He has excellent communication skills and very knowledgeable about the process. We would highly recommend Andre as someone you can trust.
Matt Timoti
Matt Timoti
551
Very helpful provided all information I needed to purchase a home and experience no hickups
Sherry Stone
Sherry Stone
551
Troy provided top notch professional, and personal service through the complete process. He answered my many questions promptly. Thank you for EXCELLENT customer service.!
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