Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Michael Stockmeyer
Always on his game! Trustworthy and dependable, and all-around great guy! You would be foolish to not do a mortgage with him.
Brian Acors
My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged...My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged into my portal and saw there were no further tasks for me to complete. I reached out to Adam to inquire when the loan would move forward. Adam advised that he looked at the process, and it shouldn't be much longer before closing. Another week or so went by, and I had still not heard any further. I again logged into the system and noticed my load was still awaiting employment verification. This confused me because I had provided the W-2s and the most recent paychecks several weeks prior. I again reached out to Adam. Within a couple of hours, Adam and I had realized that underwriting had researched the wrong person. At this point, I was several weeks into the process. This was just the beginning. I scheduled to close online on a Friday, as this was flexible for my wife and me, as we both work. I logged in to the portal as scheduled and attempted to complete my required login to begin the closing process. The system did not allow me to proceed, closed the session, and advised me to call customer service. I communicated the issue to the Notary of the issue and attempted to call customer service. I was on hold for almost an hour waiting for someone to assist me! I was advised someone would call or email me within a few minutes to reschedule for the next day. Saturday morning came, and no one had reached out. My wife again called customer service and was on hold for over an hour with no one answering our call. She called again later in the day and was on hold for nearly two hours before being assisted. By Sunday, we had finally arranged to have an in-person Notary come to the house. Understanding the paperwork would be overnighted by Friday at the end of the week, I still had not received funds. Overall, this experience was not positive.Read MoreRead Less
Adam Vogler
Reply from Adam Vogler:

Dear Brian,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the...Dear Brian,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Mark Valentine
Felicia was great. It was a quick and very easy process did not take long at all. Went through everything and explained. Would highly recommend her.
Susan Arango
Extremely personable! Very knowledgeable. Answered all my questions and responded in a timely matter over a few days and made the entire process very simple and streamline. We had a few technical issues with the app and Max got IT right on it and we chatted about his beautiful state while waiting for the issue to resolve! Max is a pizza connoisseur!!! Rocket Mortgage is a great company to do ...Extremely personable! Very knowledgeable. Answered all my questions and responded in a timely matter over a few days and made the entire process very simple and streamline. We had a few technical issues with the app and Max got IT right on it and we chatted about his beautiful state while waiting for the issue to resolve! Max is a pizza connoisseur!!! Rocket Mortgage is a great company to do business with and their employees reflect that committment to exellence! Highly recommend for financing needs!Read MoreRead Less
Taylor West
I talked with several mortgage companies during my home purchase process, and Tim Iles at Rocket Mortgage was by far the best: great communication, streamlined processes, very fast, simplest paperwork, and great rates. I would highly recommend Tim and Rocket Mortgage to others, and plan on using him for any of my future mortgage and refinance needs.
Jon Shepherd
Silda was very professional but also friendly and relatable. She made various proposals for our refinance until we found one that worked for us. She was a big help throughout the process until closing.
Carolyn Perrin
Ibraheem was extremely professional and knowledgeable. He was easy to work with. I found him to be very enthusiastic about his business and really seemed to care about helping his client. Would definitely recommend him to others.
James Oliver
Andrew was very helpful in assisting my wife and I with our refinancing.
He showed professionalism and knowledge as he guided us through the process.
Regards,
James Oliver
Lexie De Stefano
I had the pleasure of working with Ryan on a recent transaction in Odenton, Maryland, where we successfully secured the sale of my clients’ home to their longtime tenants (Ryan’s clients). From start to finish, Ryan provided excellent recommendations and creative solutions that made the purchase feasible for both sides, leaving everyone thrilled with the outcome.

Because the buyers were ...I had the pleasure of working with Ryan on a recent transaction in Odenton, Maryland, where we successfully secured the sale of my clients’ home to their longtime tenants (Ryan’s clients). From start to finish, Ryan provided excellent recommendations and creative solutions that made the purchase feasible for both sides, leaving everyone thrilled with the outcome.

Because the buyers were unrepresented, Ryan and I remained in direct contact throughout the process, and his communication was always prompt, professional, and clear. Even while he was away on a brief vacation, he ensured a seamless handoff to his colleague, who was able to address a couple questions that arose- a testament to ensuring a smooth transaction.

I would be happy to work with him again and highly recommend him to anyone in need of a skilled and dependable loan officer.Read MoreRead Less
Sandra Ranne
Isaiah was a pleasure to work with! We have our mortgage through Rocket also. Excellent company with excellent customer service. Isaiah is a true gem!