Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Frank Aguon, Jr.
Chad is a very knowledgeable and helpful professional. I explored other banks and financial institutions, but Chad convinced me that Rocket Mortgage offered timely service and financial support. He was a great help in my loan process. THANK YOU Chad!!!
Dannielle Malmstrom
Lawrence was so helpful and so fast, he made a huge difference in the approval process. Thank you!
Donald Henrikson
Alexis Crawford is the most patient, kind & knowledgeable mortgage consultant we have EVER dealt with. Really appreciate her helpful & cheerful attitude during those stressful moments of application. Thanks Alexis, Don & Eileen Henrikson
Johnny Williams
Aaron was spot on all the way through the process. He's very knowledgeable and explains everything in great detail.
Mercedes Sanchez
He helps so much makes things easy for me! Thank you!!
Tilda Barnes
Ed was very nice and helped get our home mortgage refinanced very quickly. Our closing and all was done and went very smoothly.
CRABEYE CONCEPTS
Here’s a polished review you can use:

I had an excellent experience working with Andrew at Rocket Mortgage. He was professional, knowledgeable, and incredibly supportive throughout the entire process. Buying a home can feel overwhelming, but Andrew made everything clear and easy to understand.

He was always responsive, patient with my questions, and took the time to ensure I was comfortable with ...Here’s a polished review you can use:

I had an excellent experience working with Andrew at Rocket Mortgage. He was professional, knowledgeable, and incredibly supportive throughout the entire process. Buying a home can feel overwhelming, but Andrew made everything clear and easy to understand.

He was always responsive, patient with my questions, and took the time to ensure I was comfortable with every step. His attention to detail and commitment to helping me secure the best outcome truly stood out.

I’m very grateful for his help and would highly recommend Andrew to anyone looking for a reliable and trustworthy mortgage banker.Read MoreRead Less
Adam Futo
Tim worked with me and for me. Great job!
James Thomas
Nolan made to complicated easy to understand. I did need guidance through the process. I am a first timer with Rocket Mortgage, and it was easier than I thought it was going to be.
Steve Plewes
Patrick was my loan officer for my recent home purchase. Once I entered into contract, Patrick assured me that he would work closely with underwriting to ensure quick approval. I trusted Patrick, so I wasn't concerned when I didn't hear back from him for a couple of weeks. I sent him an email a few days before our scheduled closing, and asked him to confirm that everything was on schedule. ...Patrick was my loan officer for my recent home purchase. Once I entered into contract, Patrick assured me that he would work closely with underwriting to ensure quick approval. I trusted Patrick, so I wasn't concerned when I didn't hear back from him for a couple of weeks. I sent him an email a few days before our scheduled closing, and asked him to confirm that everything was on schedule. Later that day, I received a phone call from someone else at Rocket Mortgage saying that Patrick had been promoted and this person would be my new loan officer. Patrick had dumped my loan into someone else's inbox without so much as a phone call to let me know what was happening. Very unprofessional! I missed my closing date by a couple of days, and could have lost my deposit. The closing delay caused unnecessary anxiety for the many people who were relying on us to be on schedule. Patrick really dropped the ball on my loan, and as of this writing, still has not responded to my email. One star.Read MoreRead Less
Patrick Connelly
Reply from Patrick Connelly:

Dear Steve,

Thank you for taking the time to leave a review. I sincerely apologize If there was an opportunity where I could have provided you with a better experience, and or expectations. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I am truly sorry if I ...Dear Steve,

Thank you for taking the time to leave a review. I sincerely apologize If there was an opportunity where I could have provided you with a better experience, and or expectations. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service in which we take our integrity very seriously. I am truly sorry if I could have better assisted through any changes that took place. I will make sure that I do keep this feedback in mind moving forward. Please know I will be available if given the opportunity in the future to re-earn your trust.Read MoreRead Less