Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dylan Douglas
The entire process with Cory was extremely easy and fast. I would recommend if looking for a loan to go with Cory
Ed Strickland
We found Jerry to be very accessible for questions during the initial phase of loan application. He was also responsive to a few questions we had even after our loan was turned over to the closing team. We did find that our hearing skills were very slow compared to Jerry's talking skills. :<)
Sharon Holmes
Renee kept me informed of every thing I had to get done . If I had questions they answered them very quickly. Thanks to Renee this was the fastest refinance I have ever done. I give her 5 Stars. Renee was very honest with me, any was there for me at all times.
Ellie Webber
Cutter was the first person I talked to about refinancing my home. He was GREAT. I felt so relaxed with him, he explained everything to me so it made this stressful time feel so easy. I would recommend him to anyone. He is a true professional.
Dave Martin
I was a loan officer in the Wild West mortgage days of the early 2000's so I've seen good loan officers and I've seen some not so good ones. I shopped my refinance with three other lenders, including my current lender that wasn't Rocket Mortgage (Rocket Mortgage). After speaking with Chris, he was detail-oriented, professional, and very knowledgeable about the entire mortgage process with Rocket...I was a loan officer in the Wild West mortgage days of the early 2000's so I've seen good loan officers and I've seen some not so good ones. I shopped my refinance with three other lenders, including my current lender that wasn't Rocket Mortgage (Rocket Mortgage). After speaking with Chris, he was detail-oriented, professional, and very knowledgeable about the entire mortgage process with Rocket Mortgage. So much so, he put the other loan officers to shame!

So we decided to refi w/Rocket Mortgage and I'm very happy that we did!

When doing a mortgage loan, the process is usually pretty easy, unless something unforeseen pops up. This is where the good mortgage companies separate themselves from the average ones, by coming up with a workable solution, and this situation happened to me.

Our home appraised for 15% less than even Rocket Mortgage had projected! This was due to the appraiser using year old comps and ignoring newer model-match comps. I put together a property profile of all the recent sales in my area and despite showing 5 model-matches that sold within 6 months, the appraiser wouldn't adjust his valuation!

I thought the loan was killed because the value put me under 20% equity in my house, meaning I'd still have PMI.

But Rocket Mortgage contacted me saying they had a solution. I didn't return their calls for a couple weeks thinking whatever their solution was, it involved PMI so it makes no sense to move forward.

Luckily they called me one day and I picked up the phone! While their solution did involve PMI, the PMI payment itself was less than 1/3rd my current PMI payment because I had over 10% equity in the house. In addition, the PMI automatically falls off after 30 months. After doing the math, I'd pay the same amount in PMI w/my current mortgage in one year!

So we decided to refi into a 15 year loan and we've been happy since!

Thanks Chris for all you've done for us and I'll definitely be referring my friends and family to you.

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Renita Chancey
This was my second loan using James Sattler. As a returning customer I called James for assistance financing. James is professional, knowledgeable and easy to work with. James makes you feel confident that he is taking care of everything and he does. I highly recommend James. He is always on top of your deal!!
Ovilsi Pihlblad
Very very professional and helpfu
Adalberto Mencia
Very professional, helpful and understanding. Great to work with
Denee McKinney
Because of Natalie, my refinance experience was flawless, without stress and very time efficient. Natalie was diligent without being pushy. She was thorough and very knowledgeable. A potentially stressful undertaking became a pleasure with Natalie as our lead.
Sally Metz Stanton
Brian took his time exploring all avenues for getting loan He worked hard with followup calls every step of the way . Very pleasant and encouraging with the process