Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Amber Sullivan
Early in our mortgage application process Sage was great to work with. However when met with concerns of the customer regarding how SIGNIFICANTLY (like a point and a half) we would have to buy down our rate to get to the best one we qualified for, he failed to truly attempt to understand our frustration and told us why we should just be happy with it. Upon researching further and finding a new ...Early in our mortgage application process Sage was great to work with. However when met with concerns of the customer regarding how SIGNIFICANTLY (like a point and a half) we would have to buy down our rate to get to the best one we qualified for, he failed to truly attempt to understand our frustration and told us why we should just be happy with it. Upon researching further and finding a new lender we let Sage know we would no longer be proceeding and thanked him for his service to date. He promptly called me to ask to beat our rates and I explained I was happy with the new rate and appreciated the offer but we would not continue. I shared my disinterest in further research with Rocket Mortgage / Rocket Mortgage was due to how unhappy I was with the customer service around our rate concerns. Sage told me that his service was not why I was unhappy and redirected me to his reviews as a reason why I was incorrect, yet another example of not listening to the customer. Furthermore. After I concluded our discussion he emailed my fiance trying to get him to override the decision we had already made jointly. Acting as if he and I never had a phone conversation (mind you my fiance is the one who emailed to let him know we were moving on). I am not sure what kind of 1950s mentality still exists here where you run to the man of the relationship because the woman's word is not enough, but I can tell you that it is not the mentality of someone I would ever recommend working with.Read MoreRead Less
Lindsay Winn
Thomas was efficient, gump, and made our origination process seamless along with the Rocket Mortgage technology. He was very informed and easily explained the rate figures to help us decide the best rate option for us! He responded to every question with a sense of urgency and really exemplified his company's culture ISM "Every Client. Every Time. No Exceptions. No Excuses"! Thanks Thomas! - The ...Thomas was efficient, gump, and made our origination process seamless along with the Rocket Mortgage technology. He was very informed and easily explained the rate figures to help us decide the best rate option for us! He responded to every question with a sense of urgency and really exemplified his company's culture ISM "Every Client. Every Time. No Exceptions. No Excuses"! Thanks Thomas! - The WinnsRead MoreRead Less
Merita Elson
you have been very helpfull in my getting my loan
Angela Bigrigg
I would recommend Tima to anyone. He was a pleasure to work with and he gets it done!!!! He was there to answer my questions and walk me through the whole process. Thank You
Veronica Lopez
Our experience with Rocket Mortgage was made so easy my our Loan Officer, Johnny. We were kept informed every step of the way and it was so easy to check on the status of our Loan. HIGHLY RECOMMEND him and Uicken.
Paul Molina
I highly recommend working with Jon. I had read a positive article about Rocket Mortgage in the SF Chronicle and decided to give them a call, but it was Jon's knowledge and clarity that made me feel at ease in working with a large corporation like them. Based on my conversations, Jon seemed very personable and attentive to my refinancing needs and made the process much easier than my previous ...I highly recommend working with Jon. I had read a positive article about Rocket Mortgage in the SF Chronicle and decided to give them a call, but it was Jon's knowledge and clarity that made me feel at ease in working with a large corporation like them. Based on my conversations, Jon seemed very personable and attentive to my refinancing needs and made the process much easier than my previous experiences.Read MoreRead Less
Jason Michael
Tom was great to work with and made my first time buying a home smooth and easy! I would highly recommend him! Thanks Tom!
Gem Vazquez
I wish I could give a 10 star rating for Zach! He worked with me for MONTHS before I finally got to close on my new house and every single interaction was wonderful. He helped me obtain a refinance in order to use those funds for new property, he worked tirelessly to ensure I had the best possible rates and most available options at every turn. He's knowledgeable, professional, and SO SO kind -...I wish I could give a 10 star rating for Zach! He worked with me for MONTHS before I finally got to close on my new house and every single interaction was wonderful. He helped me obtain a refinance in order to use those funds for new property, he worked tirelessly to ensure I had the best possible rates and most available options at every turn. He's knowledgeable, professional, and SO SO kind - I wish I could buy another house just to keep working with him!Read MoreRead Less
Scott Daniels
Amazing at his job very helpful and would recommend him and the team at Rocket Mortgage ama
Cathy McCreary-Goodman
I cannot say enough good things about Craig. He made the whole experience flawless by his great communication skills, his patience and his expertise so I knew exactly what was happening without feeling pressured. After an absolutely horrible experience with a large bank a few years ago, Craig has restored my faith and I would not purchase another home without Craig from Rocket Mortgage ever again!