Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Stephan Hoeckele
Louise was extremely helpful in getting me through the process for a home equity loan. He kept me informed throughout the process and answered any questions which I had. Since then, I have had a question or two, which Luis answered right away. I’m very pleased with how he helped me and I highly recommend anyone seeking financing to speak with him. Thank you, Luis!
Terri Peterson
Kalim was exceptional! He listened carefully to my situation, asked lots of questions and helped design a refinance package that completely met my needs. He remained in contact with me throughout the process and checked that I was staying up to date with requirements on my side.

I cannot thank Kalim enough for making a stressful situation smooth by delivering such high quality service. I know he ...Kalim was exceptional! He listened carefully to my situation, asked lots of questions and helped design a refinance package that completely met my needs. He remained in contact with me throughout the process and checked that I was staying up to date with requirements on my side.

I cannot thank Kalim enough for making a stressful situation smooth by delivering such high quality service. I know he was working with other clients at the same time, but his professionalism made me feel like I was his top priority. Thank you, Kalim!Read MoreRead Less
Petula Sankarsingh
Sam was not helpful and ended the chat in a very rude manner. He also kept asking questions that were already answered on the application. I provided personal information for the second person to be added to the application, and then he said I needed to call. If that was required, why was the information requested through chat in the first place? The interaction felt confusing and somewhat ...Sam was not helpful and ended the chat in a very rude manner. He also kept asking questions that were already answered on the application. I provided personal information for the second person to be added to the application, and then he said I needed to call. If that was required, why was the information requested through chat in the first place? The interaction felt confusing and somewhat questionable.Read MoreRead Less
Sam Shabrang
Reply from Sam Shabrang:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Kathy Chaney
Very responsive and efficient - highly recommend Ryan
William Desilets
Ellen made the process quick, easy, and very patient. Made it a great experience!
Thanks Ellen.
Terry Dean
Great help with everything needed.
Albert Diaz
Para mí Mario es el mejor, tiene muy buen servicio es atento y rápido lo recomiendo 100% !!
Deona Lollis
You need to clone this man. He is super great, and patient when I was going through everything while explaining things. Thats big for me. He made this so much less stressful for me, if I had an issue he made sure to do adjustments to make things how I needed them. Thanks to him for everything. Give him a fat raise, he deserves it
Richard Flynn
Roni was very professional and helpful from start to finish. He worked through issues in the process efficiently and effectively and worked tirelessly to get us to closing. A truly great experience.
Anthony Schiavoni
Victoria was amazing to work with! She made refinancing our second home a breeze. We closed in record time thanks to her communication and professionalism. She answered all of our questions throughout the whole process and was very personable. We can't thank you enough!