Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Steve Morgan
Colby was awesome to work with on our 3 applications!
Archana R
Working with Clay from Rocket Mortgage was an incredibly smooth and stress-free experience. Professional, knowledgeable of the mortgage process, responsive and follows a patient, client-focused approach. Clay guided me through every step with clarity and care, ensuring I felt informed and confident throughout. He allowed me to update the rates and extend the rate lock deadline with zero hassle.
...Working with Clay from Rocket Mortgage was an incredibly smooth and stress-free experience. Professional, knowledgeable of the mortgage process, responsive and follows a patient, client-focused approach. Clay guided me through every step with clarity and care, ensuring I felt informed and confident throughout. He allowed me to update the rates and extend the rate lock deadline with zero hassle.
Highly recommend Clay to anyone seeking a trustworthy and professional loan officer—his service is truly exceptional from start to finish.Read MoreRead Less
Mike Lidh
Tatyana really helped make our first home buying experience easy and low stress. She was quick to connect as soon as we inquired about a loan and was super responsive all the way through closing. She is very knowledgeable and was very patient with the tons of questions we had as new home owners. Thanks so much!
Candice Quinn
Ryan made buying my first home so easy and comfortable. He explained every step clearly, was completely transparent throughout the process, and always made sure I understood my options. As a first-time homebuyer, I couldn’t have asked for a better experience, he truly made what could have been overwhelming feel smooth and stress-free!
naj meh
Working with my loan officer, Shiraz,was an absolute pleasure from start to finish. They guided me through the mortgage process with professionalism, clarity, and patience, making what could have been a stressful experience feel smooth and manageable. [Name] was always available to answer my questions, kept me informed every step of the way, and went above and beyond to ensure I got the best ...Working with my loan officer, Shiraz,was an absolute pleasure from start to finish. They guided me through the mortgage process with professionalism, clarity, and patience, making what could have been a stressful experience feel smooth and manageable. [Name] was always available to answer my questions, kept me informed every step of the way, and went above and beyond to ensure I got the best possible loan terms. I truly felt like I had someone in my corner. I can't thank them enough for helping me secure my new home—I highly recommend Shiraz to anyone in need of a top-tier loan officer!Read MoreRead Less
Patrick Martinez
I had the pleasure of working with Roberto as my credit broker, and I couldn’t be more impressed with the experience. From the very beginning, Roberto was professional, knowledgeable, and incredibly patient in explaining all of my options. He took the time to understand my financial situation and goals, then guided me step by step to find the best solution.

What stood out most was his honesty and ...I had the pleasure of working with Roberto as my credit broker, and I couldn’t be more impressed with the experience. From the very beginning, Roberto was professional, knowledgeable, and incredibly patient in explaining all of my options. He took the time to understand my financial situation and goals, then guided me step by step to find the best solution.

What stood out most was his honesty and transparency—he never tried to push me into anything I wasn’t comfortable with, and he always made sure I understood the fine details. He was responsive, easy to reach whenever I had a question, and he made what could have been a stressful process feel smooth and straightforward.

Thanks to Roberto’s expertise, I was able to secure a great deal that fits perfectly with my needs. I highly recommend him to anyone looking for a reliable and trustworthy credit broker—you’ll be in very good hands!Read MoreRead Less
Steven Freer
This is a review of my Rocket Mortgage experience in general, and not of Nick Fields specifically. As background, I took out a mortgage with Rocket a few years back as a bridge loan and it went perfectly smoothly, so that is why I came back to them when I needed some transitional capital again. The only difference now is that I am retired. My initial contact with Nick was straightforward. I ...This is a review of my Rocket Mortgage experience in general, and not of Nick Fields specifically. As background, I took out a mortgage with Rocket a few years back as a bridge loan and it went perfectly smoothly, so that is why I came back to them when I needed some transitional capital again. The only difference now is that I am retired. My initial contact with Nick was straightforward. I gave the preliminaries, and he was very positive about the prospects for a smooth and easy approval. The L/V on the property is about 0.25; my credit score is >800; I have an abundance of assets with Schwab, more than enough to cover the loan; I documented extensive liquid assets in other accounts with which to secure the loan; and I have very little debt. I provided everything he required for his review, statements of assets, mortgage, taxes, etc., and it seemed to be on track. This was encouraging since I had a relatively short time window in which to close this loan. Then it went to the underwriters, and that's where the trouble starts. I understand the need for underwriters to do their due diligence. But Instead of an organized checklist of all additional required documents, I endured a relentless litany of requests, every few days, for other additional documentation: old year-end balance statements for accounts that had been closed; numerous additional monthly statements of accounts previously rolled over into IRAs (presumably to document the provenance of these funds?); a strange demand for confirmation of the HUD certification of a decommissioned mobile home on the property (and NOT the house against which the mortgage is sought); a strange claim that the property was "too large for the Schwab mortgage rules" despite the fact that the very same property collateralized an almost identical loan just 2 years ago; and the final indignity being an expectation that I run down a mortgagee error on the property insurance disclosure page, despite having paid for a title search that confirmed there are no liens on the property. All this was in a "drip-drip-drip" fashion that threatened the timing of the transaction and risked costing us the house we were purchasing. In the end, the loan came through, and I'm grateful for that, but the entire experience was so frustrating that, despite my 35+ year relationship with Schwab, I am considering moving all my assets to a different brokerage firm, one that seems to have a higher standard of commitment to customer service. I don't really blame Nick for all this, I'm sure he did what he could, but Rocket - and by its association, Schwab - has lost my confidence after all this. This should have been one of the easiest loans they've underwritten, - a repeat customer, on the same property they financed just 2 years ago, for a longstanding client with several millions in liquid assets, so It's been pretty discouraging.Read MoreRead Less
Nick Fields
Reply from Nick Fields:

Dear Mr. Freer,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting ...Dear Mr. Freer,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

John
Jose was Awesome from start to finish, made buying our home stress free, guided us through every step.
Nicole M
Working with Ryan was an absolute pleasure—knowledgeable, responsive, and genuinely invested in making the process smooth from start to finish. He explained everything clearly, and went above and beyond to ensure I felt confident every step of the way. I’d highly recommend Ryan to anyone looking for a stress-free mortgage experience!
Vincent Kleszcz
Daryn is a professional. Excellent customer service, fantastic rapport and attentive to your situation and needs. Daryn is THE reason we are getting our loan at the rate we have (which is fantastic).
Thank you Daryn!