Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

CeCe Clement
Lexi was fantastic to work with. She answered questions promptly, even after hours, and was extremely helpful in keeping us on track throughout the loan process. It was a pleasure to work with Lexi.
Veronica Burns
Graham was very professional and easy to communicate with.
Paula Reynolds
Kunal is an excellent example of what superior "Customer Service" is all about. From our first contact with him he was very courteous and patient, as we needed quite a bit of instruction relating to on-line processes. After listening to our intentions and the reason for refinancing, he gave us several options for consideration. He is very knowledgeable about the various loans available given our...Kunal is an excellent example of what superior "Customer Service" is all about. From our first contact with him he was very courteous and patient, as we needed quite a bit of instruction relating to on-line processes. After listening to our intentions and the reason for refinancing, he gave us several options for consideration. He is very knowledgeable about the various loans available given our particular goal/s. Prompt follow-up in locking in the rate we wanted was a priority for us for which he never kept us waiting and returned our phone calls expeditiously. Our whole experience from beginning contact to closing (and afterwards) was so "first-class" I still remain amazed that the process went so smoothly. I have already relayed to my sister in Flagstaff, AZ that should she decide to refinance to modernize her home that Kanul Sharma of Rocket Mortgage is the gentleman she needs to contact. Read MoreRead Less
Sherry Hall
Thank you Alan Isham for convincing me to go forward with refinancing our first mortgage, allowing us in the process to pay off a vacation home and the higher interest payments are that were attached to it. Your professionalism and enthusiasm to insure our financial targets were met was commendable. We definitely would recommend you to any friends or family looking for to buy or refinance.
David Bowles
Mollie did an excellent job! She was knowledgeable and super responsive to any and all of my questions. I’ve worked in customer service for 30+ years and she exceeded my expectations. At the end of it all, I received a hand-written thank you note. Wow, just wow! I highly recommend both Mollie and Rocket Mortgage for your future needs!
Ginny Brown
We have purchased a number of homes over the years, and refinanced property as well. Not our first experience with lending institutions, but it IS our first with Rocket Mortgage. It has been by FAR the best! Beginning with Marcello -- he was professional, informative, and really appeared to care about meeting our needs, not just selling us on getting a loan. He checked and got back to me ...We have purchased a number of homes over the years, and refinanced property as well. Not our first experience with lending institutions, but it IS our first with Rocket Mortgage. It has been by FAR the best! Beginning with Marcello -- he was professional, informative, and really appeared to care about meeting our needs, not just selling us on getting a loan. He checked and got back to me promptly on every issue I asked about (if he didn't have an answer readily at hand, which was usually the case). I trusted him to tell me the truth about what to expect (which, for me, is saying something, based on previous lending institution experiences), and my confidence was borne out by the entire experience. Read MoreRead Less
Chuck Hofmann
Sarah helped me through every step of the mortgage process. She provided me with a contact number incase I needed help at any time. I even called her when she was away from work and within minutes she got back to me. If I had any questions or concerns she was able to provide me with a solution. The Rocket Mortgage process is fast but Sarah was able to stream line even more. It was a pleasure to do...Sarah helped me through every step of the mortgage process. She provided me with a contact number incase I needed help at any time. I even called her when she was away from work and within minutes she got back to me. If I had any questions or concerns she was able to provide me with a solution. The Rocket Mortgage process is fast but Sarah was able to stream line even more. It was a pleasure to do business with her.Read MoreRead Less
Maria Ornelas
great work quick very responsive
David Hanig
Ron was perfect. He was readily available - even late into the evenings. He answered our questions swiftly and accurately, or sent us to the right person for answers. He was flexible and made adjustments to meet our needs. Ron provides stellar customer service.
Debbie May
I wanted to let you all know that Rick was the nicest and very polite in conducting business. I didn't even think that was what we were doing. He helped me thru the computer process and I have learned a lot. He was very patient with me. He not judge me. We even talked about his city. The whole process was easy and quick. Rick also answered all my questions. WONDERFUL!