Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

L Adderley
I worked with Maggie to close my home equity line of credit. She made me feel like I was taking up her time and asking to many questions. I found her overly aggressive even if her tone was not. I was deciding between refinancing my full mortgage or just the home equity line but first I needed to get the home appraisal to be able to know what my options were so I could make a decision. Well, the ...I worked with Maggie to close my home equity line of credit. She made me feel like I was taking up her time and asking to many questions. I found her overly aggressive even if her tone was not. I was deciding between refinancing my full mortgage or just the home equity line but first I needed to get the home appraisal to be able to know what my options were so I could make a decision. Well, the appraisal came back on Friday after hours and I call Maggie on Monday. (I had to call her) Come to find out, she had already sent my mortgage to Close without talking to me so then I had to wait 24 hours before they could send it back to be edited. Then when we finally agree on the package like I wanted it, with “no points”, she sends me the loan disclosure “with points” So I have to call her back. That’s when she tells me that I was asking to many questions and that she had already gone above and beyond for me so if I wanted, someone else could help me…. I was flabbergasted, like this is a big decision for me and she was acting like I was bothering her. It’s not my fault she kept trying to charge me points. Its not my fault she kept sending disclosures that did not match our conversations. I was about to just drop it all until her Sr. Director; Jesse had to get on the call and take over for her. In that one call he got it all take care, sent me the correct disclosure and I got to schedule my closing. If it was not for Jesse, I would have gone to another lender. I would not recommend Maggie at all, I hope someone listens to the calls I had with her and that she gets the training she needs.Read MoreRead Less
Maggie Herrinton-Cox
Reply from Maggie Herrinton-Cox:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Sherrol Jones
Aliyah was wonderful. She listened to our concerns and helped us. Thank you for making this closing quick and painless. It was a pleasure to do business with you. Rocket Mortgage is a great company to deal with.
Jason Haskey
Very professional knows what she is doing helped me refinance my house so I could remodel my house to bring it back to life I will be referring Tiffany to my friends and family.

This is to Tiffany Davis I wanna thank you for what you did
Charlene Roberts
I was extremely lucky to have Bridgette help me with my refi. I was ready to go to a debt relief company. Only took three weeks to get my funds! Very attentive and personable.
Amit Gaonkar
Hassan is professional and knowledgeable. He understood our needs and provided excellent guidance and support. I highly recommend RM and him.
Kimberly Lantz
Joe made my experience easy and stress free. I was updated each step along the way up to closing. I would highly recommend Joe and Rocket Mortgage.
Kathryn Adams
Gabe was fantastic as our loan officer. He was very prompt in responding when we had questions along the way. We would definitely utilize his services again if we got another mortgage.
Wendy Young
Jill is the whole package. She is smart, witty, empathetic, kind, and she will always go the extra mile for you. She gives outstanding customer service and she really knows her stuff. If there is a way, she will find it. Kudos to you, Jill Patel... You rock Rocket!!!
JOHN WILLIAMS
DJ was always helpful and knowledgeable.
jerilynn hughes
Laquitta Collier from Rocket Mortgage’s credit team is incredibly knowledgeable, professional, and supportive throughout the entire process. She helped me quickly raise my credit score by 33 points! Laquitta took the time to explain everything clearly, answered all of my questions, and made the experience smooth and stress-free. I never felt any judgment, only understanding! I truly appreciate her...Laquitta Collier from Rocket Mortgage’s credit team is incredibly knowledgeable, professional, and supportive throughout the entire process. She helped me quickly raise my credit score by 33 points! Laquitta took the time to explain everything clearly, answered all of my questions, and made the experience smooth and stress-free. I never felt any judgment, only understanding! I truly appreciate her dedication and would highly recommend her to anyone looking to improve their credit. Thank you again!Read MoreRead Less