Rocket Mortgage Sales Reviews
Rocket Mortgage Sales' Reviews
Paula Stephens
Jim was extremely helpful. He quickly responded to any questions we had.
Rocket Mortgage Sales' Reviews
Chris Knobbe
Wow! I called Rocket Mortgage just about two weeks before our intended closing, when another lender associated with the builder of our home came in with an interest rate far higher than the "competitive rate" that they promised early in the building process. I just had attempted to get an interest rate quote, when Sandra Henany talked with me about my loan. She advised they could do far better, and wow, was she right. We closed about three weeks later, due to a delay from the builder, not because Rocket (Rocket Mortgage) wasn't ready! So, they went from no data on me at all, to complete approval in just a few days, and then closed the loan about three weeks later, in the most painless mortgage I've ever applied for in my life (I've had five previously). The whole thing was truly amazing, and I cannot give Sandra enough credit, plus my loan payments are several hundred dollars less than the major mortgage company my builder was associated with! Thank you again, Sandra. You are just great!!!Read MoreRead Less
Drek Vance
Mack was extremely friendly, knowledgeable and professional. I think his greatest trait was that working with him felt like working with another human being, rather than some kind of mortgage robot. He was always quick to respond, and made my first home purchase very easy. Thanks again Mack!
Sam Ficalora
Justin was great, really appreciated the weekly check-ins and him taking the time to walk me through all the documents. Really made the home buying process easy and stress free!
Scott Dark
My experience with Rocket Mortgage was amazingly simple and efficient. Based on prior dealings, I was expecting a long, grueling process. Stuart and his team were very efficient and professional in every step of the process. Stuart's team made me feel as if my needs were important to the company and he would do everything possible to satisfy those needs. Thank You very much Stuart
Olivia Hartle
Cristian is wonderful!! Not only is she pleasant and kind, she is incredibly smart and really knows her stuff. She took her time with us (new home-buyers) and helped us get totally informed on what was going on, and feel comfortable and taken care of every step of the way. We really felt like we were in the best hands possible with her -- in fact, any time we spoke to anyone else, we kept asking if we could talk to Cristian again! She's really the best -- I highly recommend her without any reservations!Read MoreRead Less
Charles Horowitz
Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was very knowledgeable and experienced with how the Rocket Mortgage would proceed, including the portions of the process that were particularly confusing, he knew in advance that's how it would go.
He was a pleasure to work with and I'd recommend him to anyone in the future. My only comment on the entirety of the process to share with the reader is that Rocket Mortgage did not do a good job of obtaining the absolute latest payoff statements from my prior bank for either my mortgage or HELOC and it took a lot of last minute pressure for me to get them to do that. As a result, they were way off on their closing projections and actually failed to pay off my HELOC in as timely a manner as they intended to. I'm very happy with the overall experience and the financial outcome, but I think, particularly since they intend to move so quickly and efficiently, they should have taken this more seriously than they did. I don't think that has anything to do with Oscar, who was along for the ride and helped a lot in all regards.Read MoreRead Less
He was a pleasure to work with and I'd recommend him to anyone in the future. My only comment on the entirety of the process to share with the reader is that Rocket Mortgage did not do a good job of obtaining the absolute latest payoff statements from my prior bank for either my mortgage or HELOC and it took a lot of last minute pressure for me to get them to do that. As a result, they were way off on their closing projections and actually failed to pay off my HELOC in as timely a manner as they intended to. I'm very happy with the overall experience and the financial outcome, but I think, particularly since they intend to move so quickly and efficiently, they should have taken this more seriously than they did. I don't think that has anything to do with Oscar, who was along for the ride and helped a lot in all regards.Read MoreRead Less
Valerie Herrel
Areeya was incredible to work with. She was always on top of it and she was in constant communication with us! I highly recommend her
Linell Coffield Escuton
Working with Matt has been an AMAZING experience!
We started the process during the holidays of 2017, in-between the Christmas and the New Year's Holidays. But even though it was the holidays and folks usually try to unplug, Matt never took the momentum off. He worked diligently to get the ball rolling with the initial application and get us closed as soon as possible.
We also are located on the West Coast and the time difference never slowed Matt down. He provided frequent and regular updates/follow-ups, even outside of his normal business hours, to accommodate the fact that we were on PT time zone.
But even after he transitioned us to our new POC Brayden, our Executive Client Care Specialist, he was still watching our application closely and would still chime in with answers to any questions we had.
Overall, Matt is ONE OF THE VERY BEST we have worked with.
Back-end story -
We were working with a local credit union branch in Northern California and met the branch managers' and their loan specialist in-person, but they are not even close to the type of support and customer engagement Matt provided us throughout this whole process.
Even though we have not had the pleasure of meeting Matt in-person or shaking his hand, I am not surprised to see that his ratings have all been 5-star reviews and that he is a part of the President's Club and a Triple Crown Recipient!!!Read MoreRead Less
We started the process during the holidays of 2017, in-between the Christmas and the New Year's Holidays. But even though it was the holidays and folks usually try to unplug, Matt never took the momentum off. He worked diligently to get the ball rolling with the initial application and get us closed as soon as possible.
We also are located on the West Coast and the time difference never slowed Matt down. He provided frequent and regular updates/follow-ups, even outside of his normal business hours, to accommodate the fact that we were on PT time zone.
But even after he transitioned us to our new POC Brayden, our Executive Client Care Specialist, he was still watching our application closely and would still chime in with answers to any questions we had.
Overall, Matt is ONE OF THE VERY BEST we have worked with.
Back-end story -
We were working with a local credit union branch in Northern California and met the branch managers' and their loan specialist in-person, but they are not even close to the type of support and customer engagement Matt provided us throughout this whole process.
Even though we have not had the pleasure of meeting Matt in-person or shaking his hand, I am not surprised to see that his ratings have all been 5-star reviews and that he is a part of the President's Club and a Triple Crown Recipient!!!Read MoreRead Less
David Williams
We refinanced our mortgage with Aaron. The experience was quick and easy. A+ customer service. The process was quick, easy and smooth.