Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Victor Coker
My wife filled out some info on the web researching mortgage loans. Within 10 minutes, Rocket Mortgage had contacted her. I called them via the number they left and was connected to Rachel. From the get-go, Rachel was incredibly helpful and knowledgeable about what she was doing. If she didn't have an answer, she got it for me or put me in touch with one who could help me. Everything has been...My wife filled out some info on the web researching mortgage loans. Within 10 minutes, Rocket Mortgage had contacted her. I called them via the number they left and was connected to Rachel. From the get-go, Rachel was incredibly helpful and knowledgeable about what she was doing. If she didn't have an answer, she got it for me or put me in touch with one who could help me. Everything has been FLYING thru while working with Rocket Mortgage, and Rachel in specific. We will be closing in a few days and because of my experience so far with Rachel and all of the Rocket Mortgage employees I've talked to, I have constantly praised and recommended them while in conversations with people. Read MoreRead Less
Jerry VanHavel Real Estate Professional
Cass did a tremendous job staying on top of this account. He move things along in a timely fashion and paid great attention to detail. It was a great experience for buyers, sellers and agents.
Bob Richardson
Chris was very helpful in every aspect of my refinance even when things moved on to other departments Chris was there to help me thry any thing I needed
Felix Obregon
i believe he put close to zero attention to my situation , if one has a great credit rating and ton of money in the bank why would i refinance , this is only good when you don't really needed. Very disappointed !!!!
Matt Steffas
Reply from Matt Steffas:

Hi Felix,

Thank you for taking the time to leave a review about working with me on the refinance of your mortgage. Here at Rocket Mortgage, we pride ourselves on working diligently to help clients of all different backgrounds and financial situations. I am sorry to hear that you felt that this was not the case for you, but please know that I am always here moving forward if you need help on ...Hi Felix,

Thank you for taking the time to leave a review about working with me on the refinance of your mortgage. Here at Rocket Mortgage, we pride ourselves on working diligently to help clients of all different backgrounds and financial situations. I am sorry to hear that you felt that this was not the case for you, but please know that I am always here moving forward if you need help on anything.Read MoreRead Less

Debbie Bonalle
Answered all my questions, was available when I contacted him or quickly returned my call. He was friendly, knowledgeable and very efficient. Did an incredible job! The entire Rocket Mortgage process was a great one.
Nancy Ford
available in a timely manner and answered all the questions I had! What an easy and quick process this was for my refinance!!
Shannon Bush
Chris Nellis has been an absolute dream and lifesaver for me to work with! I’m on disability and was on the fence at whether or not I was going to be able to keep my house. On a whim I called Rocket Mortgage and was connected to Chris. He wound up saving me $120+
off what my payment is now and $160+ off what it would have been next year and for the life be idof ismy loan. Thatwhen you’re on ...Chris Nellis has been an absolute dream and lifesaver for me to work with! I’m on disability and was on the fence at whether or not I was going to be able to keep my house. On a whim I called Rocket Mortgage and was connected to Chris. He wound up saving me $120+
off what my payment is now and $160+ off what it would have been next year and for the life be idof ismy loan. Thatwhen you’re on disability that much of difference The process has been easier than I ever could have imagined, especially for someone who has health issues. All I have to do now is wait for someone to come to me for closing, isn’t that amazing? Please get in touch with Chris Nellis if you are looking to refinance or buy a home! Trust me...it will be one of the best decisions you ever make! Thank you Chris, thank you Rocket Mortgage for turning my life around! You have NO idea what you’ve done for me! Read MoreRead Less
Matthew Turnure
Julie was extremely helpful and made refinancing simple. She was honest, transparent, and found the option which was the best fit for me.
Greg Sutton
Ali and I worked on a refinance to combine a 1st and 2nd mortgage. Ali was very responsive to my needs and jumped in when we had an interest rate discrepancy to correct. I was very pleased with the attention she spent on this process, and the amount of contact she with me was just right. I certainly recommend Ali if you're looking for someone attentive and knowledgeable to work with during the ...Ali and I worked on a refinance to combine a 1st and 2nd mortgage. Ali was very responsive to my needs and jumped in when we had an interest rate discrepancy to correct. I was very pleased with the attention she spent on this process, and the amount of contact she with me was just right. I certainly recommend Ali if you're looking for someone attentive and knowledgeable to work with during the mortgage process.Read MoreRead Less
Rusty Wohlgemuth
Very helpful in making the process smooth and understandable.