Emily Kenney

Detroit, MI

NMLS 1644304

Training Consultant

Emily's Reviews

Donna Colon
Emily was a great asset to us. She answered all questions and concerns quickly and knowledgable. If we needed to email, call or text she was quick to reply. Very professional but yet personable as well. I would completely recommend her.
Carlton Howard
“Emily demonstrated a mastery of technical skills involving my loan refinance. Emily has indeed made a fundamental impact on my customer experience and decision to recommend her to represent anyone seeking to secure a loan with any company blessed to have her as an employee.
“Emily maintained at all times during my refinance process a full comprehension of her company's objectives utilizing them ...“Emily demonstrated a mastery of technical skills involving my loan refinance. Emily has indeed made a fundamental impact on my customer experience and decision to recommend her to represent anyone seeking to secure a loan with any company blessed to have her as an employee.
“Emily maintained at all times during my refinance process a full comprehension of her company's objectives utilizing them for successful strategic planning to help me succeed by her use of one on one refinance assistance, management and information.
“Emily generously contributed her time to me. I know she had many more customers but she gave me the impression that I was the most important person in the world. Her dedication to the people she serves and the pride in which she serves them is commendable and is indicative of what your company needs for organizational growth…company recognition…strategic planning…”
“Emily has been a positive influence that gave me comfort that I had made the right choice in selecting Rocket Mortgage/ Rocket Mortgage and she maintained full knowledge of management practices and company policy and completely satisfying all my refinance needs”
“Emily remained readily adaptable as she professionally managed my account, respected my decisions and and answered my questions eagerly and intelligently”.
“Emily made efficient use of her time and mine, managing a generous portion of the team workload while assisting me in all I needed to do to meet my paperwork submission deadlines”.
“Emily is an exceptional communicator having the ability to walk me through what seemed to me to be difficult or controversial subjects about the refinance procedures with ease and positive outcomes”.
Superior is the word I can use to describe Emily's dedication to her job. She consistently exceeded my expectations of a business the size of your company. Emily would make an excellent upper management personnel. She proved to be proficient, and extraordinary. I have dealt extensively with many people and companies in many capacities and Miss. Kenney has proven herself to me as being the best person I've ever had the pleasure to assist me, and because of her respect for me I commend her. Miss. Kenney is truly better the any 5 Star rating.Read MoreRead Less
Edward Manley
I liked the professionalism she exuded when working with me on my refinancing. She was very knowledgeable when it came to the requirements - from Social Security Award Letter to other documents needed in the process. When a "concern" came up on my end - she was quick to respond to my emails - which shows signs of good customer relations. She made this procedure Iof refinancing very manageable ...I liked the professionalism she exuded when working with me on my refinancing. She was very knowledgeable when it came to the requirements - from Social Security Award Letter to other documents needed in the process. When a "concern" came up on my end - she was quick to respond to my emails - which shows signs of good customer relations. She made this procedure Iof refinancing very manageable and workable for me. It was a pleasure working with her.Read MoreRead Less
Tyler Walters
Emily was very easy to work with. She answered all of my questions in a timely manner. Would definitely work with her in the future.
Amy Austin
Emily is fantastic! She is quick to respond, very generous, patient and was willing to help me out with anything. I highly recommend her to anyone looking to refinance.
Victor Khoury
I had a very pleasant experience with Emily although she asked for a ton of documents and I had to work hard but it all was worth it as she is an honest hard working pleasant person to work with you Bravo
Victor
Eileen Nielsen
This was by far the most pleasant refi that I have done and Emily did an outstanding job. In our initial conversation I asked her several questions, to which I knew the answers and she responded accurately and completely, thereby gaining my trust and confidence. She is polite, friendly, highly knowledgeable and went above and beyond to provide excellent customer service. She responded quickly ...This was by far the most pleasant refi that I have done and Emily did an outstanding job. In our initial conversation I asked her several questions, to which I knew the answers and she responded accurately and completely, thereby gaining my trust and confidence. She is polite, friendly, highly knowledgeable and went above and beyond to provide excellent customer service. She responded quickly to messages and kept me informed every step of the way. I felt valued by her and, therefore, by Rocket Mortgage. She is a huge asset to them and I thoroughly recommend working with her.Read MoreRead Less
Ken Dobbe
Emily was easy to talk to and she explained everything really thoroughly. A pleasure to work with.
Jerry Stanback
Great simply! Very helpful through the entire process.
Courtney Sunborn
Wonderful experience! Thanks Emily!
Julethia Carthens
Emily was very thorough in explaining the process and what paper I needed to
provide them.
Richard Burch
Emily was a pleasure to speak with; great personality, knowledgeable, smart, and down-to-earth. Although I did not decide to pursue a loan at this time, she was very understanding and maintained her seemingly natural positive attitude. I look forward to working with Emily in the future when I do decide to make a move.