Very personable. Very professional. Genuinely helpful. Absolutely a pleasure.
Gamil Kostandy
Gamil Kostandy
551
He is a 5 star worker your gain in Q and L Dr Kostandy MD FACP
Marlon Saroop
Marlon Saroop
551
This was first experience with Rocket Mortgage, Brian and your team did a great job thanks you all.
Michelle Fillmore
Michelle Fillmore
551
In the last 3 weeks, I have needed the services of my insurance company, my bank, and Brian from Rocket Mortgage. Phone conversations with the first two were depressing. I wasted 2 days of my life trying to get these people to address simple tasks. Brian and his team of professionals brought me out of my insurance, banking depression. My questions and concerns were answered quickly and ...In the last 3 weeks, I have needed the services of my insurance company, my bank, and Brian from Rocket Mortgage. Phone conversations with the first two were depressing. I wasted 2 days of my life trying to get these people to address simple tasks. Brian and his team of professionals brought me out of my insurance, banking depression. My questions and concerns were answered quickly and professionally. I want Brian to be my insurance agent and I want Brian and his team of highly qualified professionals to handle my banking.
This is our first experience with Rocket Mortgage. Brian and the entire team were excellent. The process of refinancing was very efficient. They take you step by step and let you know when something new needs to be done - all on the computer except the actual closing which is at out house. I would most certainly recommend Rocket Mortgage to anyone and want to thank Brian and the entire team ...This is our first experience with Rocket Mortgage. Brian and the entire team were excellent. The process of refinancing was very efficient. They take you step by step and let you know when something new needs to be done - all on the computer except the actual closing which is at out house. I would most certainly recommend Rocket Mortgage to anyone and want to thank Brian and the entire team for the excellent service they provided. Read MoreRead Less
DS Smiler
DS Smiler
551
This was our first experience with Rocket Mortgage, and Brian was the quintessential professional from first contact through the documentation requests, all the way to scheduling closure within FIFTEEN DAYS! I have gone through previous mortgage applications with major banks where they treated me "Like they were doing me a favor", and even the mortgage which replaced by Rocket Mortgage's was ...This was our first experience with Rocket Mortgage, and Brian was the quintessential professional from first contact through the documentation requests, all the way to scheduling closure within FIFTEEN DAYS! I have gone through previous mortgage applications with major banks where they treated me "Like they were doing me a favor", and even the mortgage which replaced by Rocket Mortgage's was approved, then "placed back through underwriting for additional documentation FIVE TIMES, and took three months for final approval, and that approval came on closing day, literally five minutes before the closing was scheduled.
Brian was the complete opposite of the stereotypical "banker". He made himself available AT ALL TIMES, and even returned calls and emails after hours...and I'm not talking about 5:05pm, I'm talking 8pm. That is how dedicated to his customers Brian is.
When Brian quoted me an anticipated closing timeframe and I urged him to please try to expedite it, well, let me say we are closing TWO WEEKS EARLIER than anticipated....and we anticipated a 30 day closure.
So what can I say about Brian? I'd like to buy him a steak dinner. His knowledge base and dedication to his clients is unsurpassed by any mortgage broker I have ever worked with, and I've worked with quite a few.
The "Rocket Mortgage" website is a "godsend" because all the necessary documents are generated and presented or e-signature right online. Brian walks his clients through the entrire signature process and explains all closing costs...and depending on one's situation, may even be able to undercut the prevailing market rate for the day. Brian will not lock-in an interest rate unless he is certain it is the lowest rate the customer can qualify for. He even waited across a weekend (with my permission) to see what the markets were doing on Monday morning, as the 30-year fixed rates had begun to drop at the end of trading on the Friday we spoke. He even promised to lock the interest rate at Friday's closing rate if the interest rates did not continue to decline on Monday.
We ended-up with a fantastic mortgage, great payments, and a process that couldn't have been smoother if it had been made of silk.
Brian and the entire team at Rocket Mortgage deserve the highest accolades and a standing ovation.
I am old and not easily impressed, but in a world where "customer services has come to mean "Do you want fries with that?", Brian exceeds ALL expectations, and he sets the bar for all others in the mortgage industry. Read MoreRead Less
Jose Corvacho
Jose Corvacho
551
I'm a senior and retired for a few years now.Through my life I had purchase and refinance several properties.I found that Brian is the best mortgage Banker I ever had, ditto his team members. The whole process was quick and smooth.. I highly recommended Brian, his team and Rocket Mortgage-loans Co. to anybody in need of this important financial decision in life.
Mark Sholl
Mark Sholl
551
Both I and my wife were unfamiliar with the process of refinancing. We both found Brian to be reassuring and competent in answering our questions with easy to understand explanations.
Christy Rosas
Christy Rosas
551
Excellent customer service. not pushy.
Sabah Garmo
Sabah Garmo
551
he was very professional and knowledgeable .he made sure every thing was done correctly and he allways kept us informed.
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