Dan I thought you were very good. However, whenever I needed to talk with you I found it very difficult to get you. Other agents always picked up and responded but I did find it confusing at first and in the end became used to the fact that each person in the loan department had a very specific purpose for obtaining different pieces of our information for the loan approval.
William Godfrey II
William Godfrey II
551
he was very helpful, informative and patient. He did his best to make me understand what I
was trying to accomplish. bill godfrey
Gordon Moriguchi
Gordon Moriguchi
551
I personally can understand what "customer service" is all about. Dan Welch was a solid positive representative to the Rocket Mortgage team. I really appreciate his capability to answer all of my questions. If he didn't know the answer, he'd do the research and respond in a timely fashion. There was no pressure by him or any of the Rocket Mortgage team. He actually was able to provide me with some...I personally can understand what "customer service" is all about. Dan Welch was a solid positive representative to the Rocket Mortgage team. I really appreciate his capability to answer all of my questions. If he didn't know the answer, he'd do the research and respond in a timely fashion. There was no pressure by him or any of the Rocket Mortgage team. He actually was able to provide me with some much needed reality financial comparisons to ultimately make my decision to refinance. A huge thank you goes out to Dan for all of his guidance and direction. Keep up the good work as Rocket Mortgage's first line of customer service facing and representor. Read MoreRead Less
Priscilia Mogi
Priscilia Mogi
551
Easy to work with, personable, promt communication, and true to his word. If he said he was gonna call back at noon tomorrow, that's what happens. Made the whole process quick and easy.
Jerry Krauth
Jerry Krauth
551
Dan was proffessional and very helpful.
Rhonda Rutherford Peruski
Rhonda Rutherford Peruski
551
Dan is well informed, professional and personable. Dan was also very quick when responding to my emails. Excellent customer service is important to me, I work with credit unions all over the country so I can appreciate the importance of a great working relationship. I was impressed with the level of detail he provided through the process. Rocket Mortgage is a very well oiled machine. EACH &...Dan is well informed, professional and personable. Dan was also very quick when responding to my emails. Excellent customer service is important to me, I work with credit unions all over the country so I can appreciate the importance of a great working relationship. I was impressed with the level of detail he provided through the process. Rocket Mortgage is a very well oiled machine. EACH & EVERY TIME I reached out, I received a reply literally within minutes. Very Impressed!!! My only regret is that I didn't reach out much sooner. Great experience. Read MoreRead Less
Ron Bessette Jr.
Ron Bessette Jr.
551
Dan has been a dream to work with. He makes time to be avaiable, follows-up to ensure that all expectations are met, and is very knowledgeable about the product. We will definitely refer family & friends to Dan for any mortgage needs. THANK YOU DAN !! Lynn & Ron Bessette
Lori Foster
Lori Foster
551
We worked with Dan when we were refinancing our home. He was very knowledgeable and explained everything in detail. Start to finish was very quick and we knew what to expect. I would definitely recommend him to others!
Stacey Agard
Stacey Agard
551
Very knowledgeable and talk thru my options in deteils
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