Kelli Hayer

Detroit, MI

NMLS 1055782

Senior National Account Executive

Kelli's Reviews

Donna Rohler
It was a pleasure working with her, she was there for all my questions and always took the time to make our experience with Rocket Mortgage a breeze. An asset to Rocket Mortgage and to the people who are blessed to be her clients. Thank you
Chris Harrelson
Kelli was an amazing help. The process couldn't have been easier thanks to her.
Thanasarn Jivananon
It has been a good experience with Kelli to refinance for our home. It was a first time for me and she did an excellent job on guiding me thought out the process. I can't believe how much paper work that needs to be done but to refinance a mortgage. Kelli and Rocket Mortgage team made it easy for me to follow.
Josephine Thornton
I was hesitant to initiate the process at first because I thought I would have to plough through all my files and come up with a mountain of documents. Kelli called and found a way to manage the document process in an amazingly efficient way. She was very patient and extremely helpful so that encouraged me to move forward. We finished up not needing to have very much further contact because the...I was hesitant to initiate the process at first because I thought I would have to plough through all my files and come up with a mountain of documents. Kelli called and found a way to manage the document process in an amazingly efficient way. She was very patient and extremely helpful so that encouraged me to move forward. We finished up not needing to have very much further contact because the whole process from there on went so smoothly! Read MoreRead Less
Meredith Nichols
We delayed our pursuit of a mortgage refinance because we just weren't up for the hassle, but when the rates at Rocket Mortgage dropped so low, we had to inquire. We were immediately contacted by Kelli who, from our first conversation, made this the most stress-free mortgage process we've ever experienced. Kelli's upbeat personality combined with her professional "we got this" approach combined ...We delayed our pursuit of a mortgage refinance because we just weren't up for the hassle, but when the rates at Rocket Mortgage dropped so low, we had to inquire. We were immediately contacted by Kelli who, from our first conversation, made this the most stress-free mortgage process we've ever experienced. Kelli's upbeat personality combined with her professional "we got this" approach combined with Rocket Mortgage's online tools actually made the process kinda fun (yes...a FUN refi process!) and the turn-around time from inquiry to closing was super quick! We're customers for life!Read MoreRead Less
Vicki Sandlin
Kelli was knowledgeable, responsive, friendly and always willing to answer any questions I had along the way. It was one of the easiest re-finance experiences I have ever had. I also loved the Rocket Mortgage site for uploading documents, and keeping up to date on the process. It worked great both ways in keeping everyone on track and an easy way to send messages to each other. Thanks Kelli and...Kelli was knowledgeable, responsive, friendly and always willing to answer any questions I had along the way. It was one of the easiest re-finance experiences I have ever had. I also loved the Rocket Mortgage site for uploading documents, and keeping up to date on the process. It worked great both ways in keeping everyone on track and an easy way to send messages to each other. Thanks Kelli and Rocket Mortgage for great customer service and a painless experience, which is rare for these kinds of transactions. Read MoreRead Less
Gary Boulier
She was one of the most helpful representatives of any company I have ever had the experience to interact with for any length of time. She was extremely knowledgable and helped answer every question that i asked. I would hire her for my company in a heartbeat if the situation arose.
John Hegger
While i miss person to person contact, Rocket Mortgage's process is very easy. Kelli was very prompt in replying to questions. She made the closing a piece of cake. I am very happy to have refinanced through Rocket Mortgage.
Susan Johnson
Kelli is a thorough, professional, personable, respectable & caring associate. She did EVERYTHING she said she would do with an outstanding attitude. We are completely satisfied with the services we received from Kelli and her team and would HIGHLY recommend her and Rocket Mortgage.
Mike D'Onofrio
I am a CPA and have assisted many clients with obtaining mortgages on their houses whether it be for an original mortgage or a refinance. In just about every case, the mortgage process is brutally cumbersome - totally disorganized, inefficient and lengthy with the processor asking for the same exact documentation multiple times. So, needless to say, I was very careful in selecting a mortgage ...I am a CPA and have assisted many clients with obtaining mortgages on their houses whether it be for an original mortgage or a refinance. In just about every case, the mortgage process is brutally cumbersome - totally disorganized, inefficient and lengthy with the processor asking for the same exact documentation multiple times. So, needless to say, I was very careful in selecting a mortgage company for myself. Based on past experiences with my clients, I knew which lenders to avoid. I, of course, saw the Rocket Mortgage commercials and read some good reviews so I decided to move forward. I initiated the process online. Kelli contacted me immediately. After speaking with her for a few minutes, I knew I had made the right decision. I had a ton of questions, all of which she answered to my satisfaction. She provided a wealth of information, but never pressured me. I could sense she was totally focused on customer satisfaction. She remained that way for the entire process and she was always an email or phone call away when I had a question. The online Rocket Mortgage interface is also fantastic and made everything quick and easy. But, Kelli is the one who drove the entire process and she was simply amazing. I highly recommend Kelli to anyone in need of a mortgage. She's "Engineered to Amaze" and I was amazed out how simple she made the process. Thank you Kelli!Read MoreRead Less