Dealing with Matt was like dealing with a pushy used car salesman. We inquired about refinancing our current mortgage and called Rocket Mortgage for info. We subsequently talked to Matt. We initially wanted info and was informed by Matt, to get that info we had to complete certain steps. Those steps were the actual loan application process. When we got to the point of paying for the credit check ...Dealing with Matt was like dealing with a pushy used car salesman. We inquired about refinancing our current mortgage and called Rocket Mortgage for info. We subsequently talked to Matt. We initially wanted info and was informed by Matt, to get that info we had to complete certain steps. Those steps were the actual loan application process. When we got to the point of paying for the credit check and appraisal of our home we realized where we were deep into the process and informed Matt that we wanted to wait. It turned into a shouting match between him and my wife. We also informed him that we did not want to go any further with Rocket Mortgage and we didn't want the appraisal done. We also told him not to take the 500 dollar appraisal cost from our credit card. They did anyway and its been crazy trying to get it back. I do not trust him.Read MoreRead Less
Barbara Lane
Barbara Lane
551
I had a great experience with Matthew. He was very helpful and knowledgeable.
Daniel Katcher
Daniel Katcher
551
Very motivated and helpful. Kept he process moving well and explained things easily.
Scott Nicholas
Scott Nicholas
551
Matthew was such a pleasure to work with. If only everyone could be like him!
Eliana Jeanetta
Eliana Jeanetta
551
Matthew, you are excellent! Thank you for all your help with this process.
Robert Waichunas
Robert Waichunas
551
Matthew was very professional and pleasant to work with. He also was very patient with us regarding what we were supposed to do. Yeah, he was really great to work with.
Justin Rickles
Justin Rickles
551
Pleasure to deal with. Very attentive and always got back to me quickly with any questions I had. Would defiantly recommend
Raishawn Scales-Murray
Raishawn Scales-Murray
551
Matthew was very helpful and knowledgeable with helping me decide on what loan to get. He was hands on during and after the process.
Vince Weldy
Vince Weldy
551
Matthew made this refinance so easy! He asked questions regarding what my financial goals are. I was looking to decrease our monthly cash outflow as my wife is retiring soon and our mortgage is the main cost in our budget. There was not any sales pitch! Matthew explained different options available to me in relation to our financial history and current finances. He then covered the pros & cons of ...Matthew made this refinance so easy! He asked questions regarding what my financial goals are. I was looking to decrease our monthly cash outflow as my wife is retiring soon and our mortgage is the main cost in our budget. There was not any sales pitch! Matthew explained different options available to me in relation to our financial history and current finances. He then covered the pros & cons of each, both short and long term while continuing to answer all my questions in a format I could easily explain to my wife. Matthew and his team made the process of refinancing our home both quick and easy and I recommend him if you are thinking of doing this as his knowledge and experience will help you make an informed decision.Read MoreRead Less
Audrey Kelly
Audrey Kelly
551
Matthew is the utter professional!! He is very thorough, understands his business and is extremely consultative in his approach. I have recommended numerous people to Rocket Mortgage; I will now tell them to ask for Matthew!
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