Rocket Pro TPO Reviews

Rocket Pro TPO's Reviews

DS Smiler
This was our first experience with Rocket Mortgage, and Brian was the quintessential professional from first contact through the documentation requests, all the way to scheduling closure within FIFTEEN DAYS! I have gone through previous mortgage applications with major banks where they treated me "Like they were doing me a favor", and even the mortgage which replaced by Rocket Mortgage's was ...This was our first experience with Rocket Mortgage, and Brian was the quintessential professional from first contact through the documentation requests, all the way to scheduling closure within FIFTEEN DAYS! I have gone through previous mortgage applications with major banks where they treated me "Like they were doing me a favor", and even the mortgage which replaced by Rocket Mortgage's was approved, then "placed back through underwriting for additional documentation FIVE TIMES, and took three months for final approval, and that approval came on closing day, literally five minutes before the closing was scheduled.

Brian was the complete opposite of the stereotypical "banker". He made himself available AT ALL TIMES, and even returned calls and emails after hours...and I'm not talking about 5:05pm, I'm talking 8pm. That is how dedicated to his customers Brian is.

When Brian quoted me an anticipated closing timeframe and I urged him to please try to expedite it, well, let me say we are closing TWO WEEKS EARLIER than anticipated....and we anticipated a 30 day closure.

So what can I say about Brian? I'd like to buy him a steak dinner. His knowledge base and dedication to his clients is unsurpassed by any mortgage broker I have ever worked with, and I've worked with quite a few.

The "Rocket Mortgage" website is a "godsend" because all the necessary documents are generated and presented or e-signature right online. Brian walks his clients through the entrire signature process and explains all closing costs...and depending on one's situation, may even be able to undercut the prevailing market rate for the day. Brian will not lock-in an interest rate unless he is certain it is the lowest rate the customer can qualify for. He even waited across a weekend (with my permission) to see what the markets were doing on Monday morning, as the 30-year fixed rates had begun to drop at the end of trading on the Friday we spoke. He even promised to lock the interest rate at Friday's closing rate if the interest rates did not continue to decline on Monday.

We ended-up with a fantastic mortgage, great payments, and a process that couldn't have been smoother if it had been made of silk.

Brian and the entire team at Rocket Mortgage deserve the highest accolades and a standing ovation.

I am old and not easily impressed, but in a world where "customer services has come to mean "Do you want fries with that?", Brian exceeds ALL expectations, and he sets the bar for all others in the mortgage industry. Read MoreRead Less
Alex Sabol
I really appreciated Bob's openness and honesty about my different options and what he thought would be most beneficial for my situation. He went through all the different offerings, and then we sat down together decide which option served me for the couple rental properties that I was looking for financing for. Bob was extremely knowledgeable about the process and was very helpful in getting me ...I really appreciated Bob's openness and honesty about my different options and what he thought would be most beneficial for my situation. He went through all the different offerings, and then we sat down together decide which option served me for the couple rental properties that I was looking for financing for. Bob was extremely knowledgeable about the process and was very helpful in getting me set up to be successful from credit scores to dealing with issues that came up in my title report. I am looking forward to continuing to work with Bob in the future!Read MoreRead Less
Tonya Garcia
My husband and I re-fide two homes! Easy, stress free, we loved it! Ned was fantastic!
Debra Ashby
I just began to work with Michael. Besides being a good listener, he is personable and professional. He talks through your points with you and offer sounds advice. He is patient and knows his products and understands that not every situation is the same. I look forward with working with him to a successful conclusion to my requested financing.
David
Peggy Nakamoto
Keith was professional during the entire refinance process. He was available to answer questions either via phone or email. I felt confident that he had my best interest at heart. Thanks Keith
Sherry Baker
Kurt is the best!!! I can't put into words how amazing he is. Thanks Kurt for making my experience with Rocket Mortgage my first but definitely will not be my last :) Don't ever change how you treat your customers.....you make us feel like we are part of your family!
Mike D'Onofrio
I am a CPA and have assisted many clients with obtaining mortgages on their houses whether it be for an original mortgage or a refinance. In just about every case, the mortgage process is brutally cumbersome - totally disorganized, inefficient and lengthy with the processor asking for the same exact documentation multiple times. So, needless to say, I was very careful in selecting a mortgage ...I am a CPA and have assisted many clients with obtaining mortgages on their houses whether it be for an original mortgage or a refinance. In just about every case, the mortgage process is brutally cumbersome - totally disorganized, inefficient and lengthy with the processor asking for the same exact documentation multiple times. So, needless to say, I was very careful in selecting a mortgage company for myself. Based on past experiences with my clients, I knew which lenders to avoid. I, of course, saw the Rocket Mortgage commercials and read some good reviews so I decided to move forward. I initiated the process online. Kelli contacted me immediately. After speaking with her for a few minutes, I knew I had made the right decision. I had a ton of questions, all of which she answered to my satisfaction. She provided a wealth of information, but never pressured me. I could sense she was totally focused on customer satisfaction. She remained that way for the entire process and she was always an email or phone call away when I had a question. The online Rocket Mortgage interface is also fantastic and made everything quick and easy. But, Kelli is the one who drove the entire process and she was simply amazing. I highly recommend Kelli to anyone in need of a mortgage. She's "Engineered to Amaze" and I was amazed out how simple she made the process. Thank you Kelli!Read MoreRead Less
Hongyi Shen
Bob is a very professional mortgage lender and pretty helpful to solve any mortgage concerns that the borrower may have. He is very nice throughout the whole application process.
Terry Dobratz
Totally professional and classy with a wealth of knowledge. Working with her totally reinforce that their are still competent people in the banking industry that still care about people. She even has a sense of humor, she's totally the best.
Chad LaVallie
Tom was awesome throughout the process! Everything is explained, no surprises, very competitive rates etc... Would highlight recommend. The overall process at Rocket Mortgage is top notch!