Rocket Pro TPO Reviews

Rocket Pro TPO's Reviews

Carl Painter
If it was not for Boomer Bean we would have dropped Rocket Mortgage all together. Our refinance ended up being very complicated as we did not escrow, and had to get a new roof or our insurance company would no longer insure a roof that was more than 20 years old.
Every step of the way, Rocket Mortgage Dropped the ball 5 or 6 times as the refinance deviated from their standard quick practices. ...If it was not for Boomer Bean we would have dropped Rocket Mortgage all together. Our refinance ended up being very complicated as we did not escrow, and had to get a new roof or our insurance company would no longer insure a roof that was more than 20 years old.
Every step of the way, Rocket Mortgage Dropped the ball 5 or 6 times as the refinance deviated from their standard quick practices. And after spinning our wheels with the other people, we would call Boomer, and he was always right there to grab the ball and get us back on track. Even after the process technically out of his hands, he would pick the ball right back up and get us to the right people to get things back on track.
I really mean it when I say if we had any other person than Boomer Bean, we would have left and gone somewhere else. He was fantastic!!! I can not say enough good things about him! I WOULD VERY HIGHLY RECOMMEND HIM!!! In fact I'm not sure we would do another loan there without him.Read MoreRead Less
Bennett Armstrong
Bill was available Saturdays, holidays and kept agreed upon times to answer questions. If he had a question I asked and he had to get back, he did. A few times he had another Banker call back as this COVID19 backed up all of us. I found Bill is a great asset to Rocket Mortgage. This is my second refinance and he kept the process proceeding along with no delays. I would be happy to recommend ...Bill was available Saturdays, holidays and kept agreed upon times to answer questions. If he had a question I asked and he had to get back, he did. A few times he had another Banker call back as this COVID19 backed up all of us. I found Bill is a great asset to Rocket Mortgage. This is my second refinance and he kept the process proceeding along with no delays. I would be happy to recommend Bill and the staff as they all did a team effort for my satisfaction. Sincerely, Mayor Bennett ArmstrongRead MoreRead Less
Sherry Urban
Always professional and willing to explain how the refinancing works to get the most bang for your buck!
LaDonna Reynolds
Excellent communication and kept me up to date on every step of the process. Made sure I was getting the best rate.
Christin Ballard
Knowledgeable and responsive. Definitely contributed in our decision to use Rocket Mortgage/Rocket.
Kerri Travis
So responsive and easy to get a hold of!
Victoria Brian Huff
Alex was amazing to work with, very personable, always available. I was so impressed with both the customer service he gave as well as the terms of the refinance which was a significant savings for my family. I recommended him to my neighbor who was also a veteran and Alex was able to help them as well. Absolute first class!
Jatniel Jimenez
I've had many interactions with many employees of Rocket Mortgage throughout the past 3 years or so, all of them have been exceptional at their position with knowledge, awesome customer service, down to earth common sense, on point feedback and sense of pride when dealing with their clients. I'm still waiting to wake up. Brian just made it impossible to wake up.
Jesse Peters
Bill is a great banker and doing my refi with him was a great experience. Despite the heavy case load he had during this pandemic - and the low interest rates that followed when everyone wanted a refi right away - he still managed to return my calls and emails promptly and calmly explain each step of the process as we went along. In the end I think I got a great deal from Rocket Mortgage. If ...Bill is a great banker and doing my refi with him was a great experience. Despite the heavy case load he had during this pandemic - and the low interest rates that followed when everyone wanted a refi right away - he still managed to return my calls and emails promptly and calmly explain each step of the process as we went along. In the end I think I got a great deal from Rocket Mortgage. If you do a new mortgage or a refi with Bill you're working with someone who's honest and thorough and who will take care of you.Read MoreRead Less
Michael Shapiro
This was one of the Quickest, Easiest, and Best purchases i have ever had. Bill was fantastic. We spoke a bunch of times, he was very responsive and returned all calls promptly. I have never been so happy to write a review. I am a real customer. I cannot say enough positive comments about Bill or Rocket Mortgage. If you are refinancing I 100% stongly reccomend Q&L and Bill