Rocket Pro Support Team Reviews

Rocket Pro Support Team's Reviews

Ray N Joanne Mathews
Mitchell was great to work with! He was quick to respond when we had a question, very professional, friendly, and helpful. He made our loan process very easy. Thank you, Mitchell! We will defiantly refer him and Rocket Mortgage to others.
Angie Myers Folds
From the start I had heard that Rocket Mortgage Loans was a reputable company, and I read a lot of reviews stating that they are. And I'm happy for the ones that had no problems with their loan. HOWEVER, I must share my journey with trying to refinance my home with Rocket Mortgage. It started back around April 24th, my agent was full of energy and made me feel like I was his #1 client. Whatever ...From the start I had heard that Rocket Mortgage Loans was a reputable company, and I read a lot of reviews stating that they are. And I'm happy for the ones that had no problems with their loan. HOWEVER, I must share my journey with trying to refinance my home with Rocket Mortgage. It started back around April 24th, my agent was full of energy and made me feel like I was his #1 client. Whatever documents he needed they were to him in an instant. We built a great rapport and I felt comfortable refinancing with this unseen mortgage company. Now the time came to have my employer to verify that I was an employee. And due to COVID my co-workers from Chicago (main headquarters) were having to work from home. A month and half goes by and they finally let me know that they can't get in touch with anyone to verify my employment; would I please contact my employer and have someone call Rocket Mortgage. That took me like two seconds, and I was verified in less than ten minutes. So, now it's time to close after two full months. We schedule the closing at 3:00pm on a Saturday afternoon, and get this, the attorney NEVER SHOWED! Never called to say that they were running late, nothing. I phoned my agent, and he seemed upset as well, and said that would have someone call me on Monday. Tuesday came and I received a call from the closing team, stating that the attorney that was supposed to be at my house, cancelled at the last minute. WOW! Soo, I moved on from that and we scheduled another appointment for the Thursday after that Saturday for 7:30pm; and a few minutes later the closing team called me back and wanted to know if I could make it for 6:30pm, I said sure. 6:30pm on Thursday came and guess what?? That's right... another NO SHOW! The story goes on a little more, but I won't get into that. Just know, I cancelled the refinance loan. And I didn't even receive a call to apologize for what happened. I'm was very disappointed to say the lease. Hopefully this wohappen to you.Read MoreRead Less
Andrew Lang
Justin was incredible throughout the process of refinancing our loan. He was very knowledgeable and thorough from start to finish. A real professional.
Melissa Tunstall
Katie was wonderful! She made the whole refinancing process easy and was so friendly and helpful! She was quick to respond and always happy to answer any questions!
Margarita OConnor
I enjoyed working with Jairo Villagrana during the refinancing process of our new loan. Jairo is a very easy going person, nice, kind and extremely patient. He got sick in the middle of the loan process and I really missed his help and support but fortunately it was only for a short period of time. During the time he help us, the process was easy and he was always there to support us. I would ...I enjoyed working with Jairo Villagrana during the refinancing process of our new loan. Jairo is a very easy going person, nice, kind and extremely patient. He got sick in the middle of the loan process and I really missed his help and support but fortunately it was only for a short period of time. During the time he help us, the process was easy and he was always there to support us. I would highly recommend his services to my friends and family, if I find out they are considering refinancing or getting a home loan. I am truly grateful to Jairo for all his help and support during the loan process.Read MoreRead Less
Jaquelin Villagrana
Jairo was a great help through the entire process. He definitely made everything nice and easy for us.
Luis Uribe
Awesome Job from Zach Gepes
Quick solutions and fast closing
Stephen Feuerman
Jeremy was there at all hours to answer questions and push us through the finish line
Marsha Derbyshire
This was the easiest and quickest transaction I’ve ever experienced. This is because Justin is knowledgeable and cares about his client. I credit him with making this refinance as seamless as it was.
“EASY PEASY”. Thank You, Justin
Jason Muglio
Very clear and easy to understand. Accommodated my time