Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Team Members

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Cass Hart (Strzynski)
Cass Hart (Strzynski)

Cass Hart (Strzynski)
Rocket Mortgage - Refinance Team
597 Reviews
Yvonne Fisher

" Cass was great he helped us refinance and in the long run saved us a lot of money "

Jill Patel
Jill Patel

Jill Patel
Rocket Mortgage - Refinance Team
566 Reviews
Dave Kline

"Jill was very professional. Once she was made aware of our needs she was able to find a mortgage that fit for us. Very happy with the experience."

Lisa James
Lisa James

Lisa James
Rocket Mortgage - Refinance Team
422 Reviews
Simon Fuhrmann

"excellent communication,and constant feedback was really appreciated. great follow up on any details needed to close the loan really kept us on track. I have already recommended your outfit on two ...excellent communication,and constant feedback was really appreciated. great follow up on any details needed to close the loan really kept us on track. I have already recommended your outfit on two occasions."

Rocket Mortgage - Refinance Team's Reviews

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Susan Schaible
I had a previous mortgage with another company and the process was night and day. Gabriel was responsive, personable, knowledgable, and so efficient! I will certainly recommend him for any loan experience. Thanks Gabriel and Rocket Mortgage!
Heather Schreiber
Shannon in amazing! Her professionalism, knowledge, and genuine willingness to help me find the best option for me, swept me away from every competitor of Rocket Mortgage! She is very patient, yet persistent, which allowed me to close, from start to finish, in under two weeks! I will refer her to everyone I know! THANK YOU, SHANNON!
Donald Valdez
I had applied for a equity loan, but my scores weren’t quite where they needed to be to get the APR I could afford, I was introduced to Justin and Right away, he put me at ease. He has a calm demeanor, very pleasant to speak to and knowledgeable. he gave me advice and I’d say within a week and a half my scores were all above 700!! Which put me into a different bracket and a more affordable APR I ...I had applied for a equity loan, but my scores weren’t quite where they needed to be to get the APR I could afford, I was introduced to Justin and Right away, he put me at ease. He has a calm demeanor, very pleasant to speak to and knowledgeable. he gave me advice and I’d say within a week and a half my scores were all above 700!! Which put me into a different bracket and a more affordable APR I can’t thank Justin enough.
conversation I had with him was pleasant. He always puts you at ease when you speak with him I’m older and not always easy to talk too! Justin listens takes his time to make sure that you understand everything. I can’t say enough about him except. Thank you!
Donald ValdezRead MoreRead Less
Beverly Ann
Cass did a wonderful job helping us get our loan. It was quite the process and we had some setbacks but Cass was with us through the whole thing. He even helped expedite things along after an attorney dropped the ball on the title work. We sure appreciate all he dad. Highly recommend!!
Brandon Buttrey
Lex was tasked to step in on my loan sight unseen due to unforeseen circumstances. The process didn’t miss a beat and Lex even answered questions that I had been seeking answers on prior to Lex coming onboard my loan. Lex was awesome!
Rose Ciconta
I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ex-husband taken off the loan. From other lenders I was told immediately "NO" and my ex-husband said I could have the house but 'NO ONE" would ever help me get a loan. It would be impossible because of ...I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ex-husband taken off the loan. From other lenders I was told immediately "NO" and my ex-husband said I could have the house but 'NO ONE" would ever help me get a loan. It would be impossible because of my credit history which included a dismissed Chapter 13. It felt like an impossible battle, but I had faith that someone could help and God orchestrated a phone call with Sam.

Sam was the first and only loan agent that listened to me, explained my situation and allowed me to cry :) She was encouraging, but did not over promise, Sam provided directions and advice and she never once made me "feel small" or like there was no hope. After the call she connected me with Jon to assist with my credit and he as well was phenomenal. I did everything they asked me to do. When Sam said she believed she could help me, I don't think she knew what ride we were about to take. I am sure that many of you have heard the stories. It was not easy to get to closing and despite what my family and friends said, I knew that I could trust Sam through this process.

Sam showed me that people do care and even in the tough situations she handled it all with grace, kindness, empathy and professionalism. I could not say enough about Sam and Rocket Mortgage. Because of Sam and Rocket my grand-daughter and I have a home that we can call our own.

There is so much more I could say! I pray that Rocket continues to help others as you have helped me. I don't know how you reward your employees at Rocket but whatever you do Sam Camilleri deserves it and more!!

Thank you so much, Continued prayers for Rocket's staff of loan officers, underwriters and everyone involved in the process.

Minister Rose C
and Zariah T (granddaughter)Read MoreRead Less
Charles StPreuve
Lisa was very attentive and responded to every question we had and make things go very quickly. We did our parts and completed thins is quickly is possible. But every questions my wife and I had, Lisa took the time to respond to our email and provided us the answers that we nee
Deola Thompson
Nikki always put our questions first, expedited our loan process and helped us feel valued. Thank you, Nikki!
Jonathan Burchfield
Gwen went above and beyond! What a great experience. Would not hesitate to do business with her again.
Jeff Dinham
She is a STAR to work with Gets things done in a timely manner .Thanks again
Jeff Dunham