I was not very happy with Rocket, my settlement was delayed a day. Second, I spoke with 5 different people about my loan. Third, I wanted my car loan paid off, but it wasn't. I don't know what the issue was. This was the second time I used them; the first was fine.
Reply from Eric Brevik:
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust”Read MoreRead Less
Arlington Lopez
Arlington Lopez
551
Eric is simply the best! Very easy to work with him. Communication is timely and seamless. Highly recommend him!
T G
T G
551
Eric was on top of everything and very responsive! Would highly recommend!
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