Pella by Horne Reviews

Pella by Horne's Reviews

Jen Haberling
Roger was a consummate professional, fitting our appointment into a hectic schedule with ease. He knew the Pella product well and was honest in his recommendations for our historic home. His color recommendations and style picks are perfect to maintain the look of the house, while making the windows more functional and energy-efficient. Roger took good care of all of our window needs. We would not...Roger was a consummate professional, fitting our appointment into a hectic schedule with ease. He knew the Pella product well and was honest in his recommendations for our historic home. His color recommendations and style picks are perfect to maintain the look of the house, while making the windows more functional and energy-efficient. Roger took good care of all of our window needs. We would not hesitate to use him again for the rest of our windows. Read MoreRead Less
Ann Bowman
I really appreciated Larry's low key selling style. He let the product sell itself without devaluing the competition. Our old house presented some challenges and he gave us exactly what we wanted with no compromise to the architectural details. Larry and Pella were a perfect match for us.
Beth Werking
We are in the process of remodeling a home for retirement in another state. Larry was very accommodating in meeting our our scheduling needs and even made a second trip out to answer further questions. He is very thorough, professional and an absolute pleasure to work with. We will likely have need for additional Pella windows as we work through this project and hope that Larry will be there to ...We are in the process of remodeling a home for retirement in another state. Larry was very accommodating in meeting our our scheduling needs and even made a second trip out to answer further questions. He is very thorough, professional and an absolute pleasure to work with. We will likely have need for additional Pella windows as we work through this project and hope that Larry will be there to assist us.Read MoreRead Less
Don Anderson
Tom was very professional,did not try to "run down" other competitors but fully explained his product to our satisfaction. We obtained bids from two other competitors and chose Pella. We did have a measuring issue that was resolved to our satisfaction. We felt the contractors were high quality and assisted in the measuring issue for final resolution. Tom delivered what he promised always!!!
Mark Orth
Roger was so friendly and professional. He helped us choose a patio door that met our needs. He measured carefully and thought of every detail. The door matches our house perfectly and was exactly what we wanted.
Roger was also so friendly that he complimented how good our house smelled from my wife baking chocolate banana bread, so he was sent home with a piece.
The next time we need a ...Roger was so friendly and professional. He helped us choose a patio door that met our needs. He measured carefully and thought of every detail. The door matches our house perfectly and was exactly what we wanted.
Roger was also so friendly that he complimented how good our house smelled from my wife baking chocolate banana bread, so he was sent home with a piece.
The next time we need a window replacement, we will be sure to call Roger. Read MoreRead Less
John Malnor
Larry and the Pella Team were great to work with - on time, professional, neat and the installation of our windows went perfectly. This is the second set of windows we've purchased via Pella in Grand Rapids, and have been very satisfied with the process and the products.
Tim-Cathy Doran
We met with Roger two years ago to replace our windows. He came fully prepared for the appointment and we accomplished the sale very quickly and easily. There were no surprises from the day of the appointment to the day of installation. The crew showed up on time and had our entire house fitted with new windows in half a day. The following year we replaced all the doors. We had the exact same ...We met with Roger two years ago to replace our windows. He came fully prepared for the appointment and we accomplished the sale very quickly and easily. There were no surprises from the day of the appointment to the day of installation. The crew showed up on time and had our entire house fitted with new windows in half a day. The following year we replaced all the doors. We had the exact same experience. Our utility bills have been reduced by nearly 15 percent. We can set our air conditioner at 77 or 78 degrees and be perfectly comfortable because no humidity gets into the house. I seriously wouldn't bother considering other window replacement companies. There simply isn't a comparison to be made. Read MoreRead Less
Jeanne Townsend
I never realized what a difference a window could make in a home. After 20 years in our home we had our 13 foot 7 section paladin window by Andersen replaced with a Pella window. The difference in quality is instantly visible when walking into the room. The blinds between the glass help deflect the summer sun and heat and the triple panes help retain the heat in the winter. With the Andersen ...I never realized what a difference a window could make in a home. After 20 years in our home we had our 13 foot 7 section paladin window by Andersen replaced with a Pella window. The difference in quality is instantly visible when walking into the room. The blinds between the glass help deflect the summer sun and heat and the triple panes help retain the heat in the winter. With the Andersen window it was always cold if you sat on the window seat during the winter. With the new Pella window the window seat is my daughter's relaxation spot.
Tom Otis was instrumental in the design of our custom window. He executed the design on computer, printed it off while he was in my home (so I could make comparisons with other window companies) and showed me samples of wood finishes and blind colors so I knew exactly what my window would look like. Tom was organized in his presentation and very through and timely. His follow up service was exceptional. I would highly recommend Tom Otis and Pella windows to anyone building or updating a home.Read MoreRead Less
Carole Powers
Tom Otis is definitely a salesman...with flair. He sells, listens, responds with expert salesmanship, listens, responds, listens, responds. His honesty, concern, and not only heard but felt.
Deborah Lynch
Very Professional, Discussed pros and cons of my choice. Did not talk me into something I did not want