"Working with James started off well, and the process felt smooth in the beginning. However, as we moved further along, we experienced some hiccups that made things more challenging. Towards the end, ...Working with James started off well, and the process felt smooth in the beginning. However, as we moved further along, we experienced some hiccups that made things more challenging. Towards the end, the experience was quite different from how it started. We feel there’s definitely room for improvement, especially when it comes to providing clear and accurate information about closing costs. The percentage we were initially given for closing costs ended up changing, which made the final steps more stressful than expected."