"Adrian was great, very personable and knowledgeable, he is customer focused. He explained the process from start to finish. He kept me abreast of every step. I am very satisfied with the care and ...Adrian was great, very personable and knowledgeable, he is customer focused. He explained the process from start to finish. He kept me abreast of every step. I am very satisfied with the care and explanation I received. The process was faster than expected."