Mica's customer service is world class! I had a spectacular offer to refinance my home through my credit union and was skeptical that Rocket Mortgage would be able to come close to matching that offer. Mica worked with her team and beat my credit union's offer and for encore added further savings refinancing a rental property. I'm now in position to pay off my loans 8 years earlier, at a lower ...Mica's customer service is world class! I had a spectacular offer to refinance my home through my credit union and was skeptical that Rocket Mortgage would be able to come close to matching that offer. Mica worked with her team and beat my credit union's offer and for encore added further savings refinancing a rental property. I'm now in position to pay off my loans 8 years earlier, at a lower rate, and saving a significant amount of money that would otherwise go to interest payments. Best of all the E-signing went extremely quickly and resulted in virtually no out of pocket costs. Mica is the best I've ever worked with on refinancing!Read MoreRead Less
John Algee
John Algee
551
This refinance process was extremely smooth primarily due to Mica being so helpful. She provided all of the required documents and provided a detail explanation/walk-thru of each document. She was very knowledgeable and provided answers to all of my questions in a very timely manner. Her professionalism and attention to detail made this a very painless experience.
Jeff Jones
Jeff Jones
551
Mica was very helpful. So far so good. easy going and lead me through every step of the way. I will be referring friend and family to her.
Steve Veitch
Steve Veitch
551
I have worked with Mica on a refinance and was very pleased with the process. She is very informative and quick to respond to questions that came up. Very good communication skills. She was able to make what can be a stressful process very pleasant and easy to complete. I would recommend her to anyone for their mortgage needs!
Aiden Bennett
Aiden Bennett
551
This is the second home refinance that Mica has handled for me. I can rest assured knowing that all details will be taken care of with precision. Above and beyond the call-of-duty, even when life’s normal distractions crop up – I see that Mica is working behind the scenes aligning pieces of the modern loan puzzle. A pleasure to do business with….
John Cardoza
John Cardoza
551
Mica was attentive, professional and thoughtful. She continues the outstanding service I've experienced with Rocket Mortgage.
Keith Goehringer
Keith Goehringer
551
I am very pleased with Mica.she is a key member to to your team. She was very helpful to me and my familys needs.no all the time do you come across a person like her.Now I know why you win all those awards. It people like Mica B.Thank you for your help. KEITH Goehringer
CJ Keys
CJ Keys
551
Mica provided excellent customer service. She was knowledgeable and gave me the insights I needed to make my decision quickly. A pleasure to work with and was very thorough in making sure I understood important information. She also reviewed some of my recent increases in items that I escrow were accurate and not in error. I would work with her again for sure!
Rich Willhoff
Rich Willhoff
551
I am impressed with how quick and efficient Mica was. In less than 24 hours, our paperwork was off to underwriting. If I had a question, she had a very quick answer. She was very helpful walking me through the process and explained everything extremely well.
Kathi Morrow
Kathi Morrow
551
I was contacted by Rocket Mortgage to review my current mortgage. I worked with Mica and she was not only very professional but also very informative. She was very quick to respond to all questions. She made the procedure very easy. I would recommend her to anyone wanting to refinance or get a first time mortgage.
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