"Kim has been on it since day one. Exceptional service no matter the problem, Kim can solve it. I’ve even had trouble with items throughout the process on transactions and Kim was always just a call ...Kim has been on it since day one. Exceptional service no matter the problem, Kim can solve it. I’ve even had trouble with items throughout the process on transactions and Kim was always just a call away and helped me resolve the issue with in minutes or by the end of the call. Her 100% drive and initiative attitude makes you feel like a priority and is hands down the best A.R.M that Rocket Mortgage has. I can’t wait to work on my next deal with Kim, I was so lucky to work with her on the first go around, she makes a not so standard transaction seamless and smooth. Thank you Kim for making my Rocket Mortgage experience top tier, you are the BEST!"