"I have to admit that I was skeptical. My husband initiated the refinance process with a phone call. I was unhappy that he was giving out personal details with someone we do not know. My husband ...I have to admit that I was skeptical. My husband initiated the refinance process with a phone call. I was unhappy that he was giving out personal details with someone we do not know. My husband said that Nancy would be calling me. I immediately balked at talking to her - asking for proof that she was a legitimate agent. Nancy quickly directed me to a website that verified her outstanding credentials. Nancy was patient, kind, informed and worked very hard to help us through this process. Nancy provided us with a phone number where we could call her at any time for answers to questions and concerns we might have. My husband and I were pleased with the entire process dealing with Rocket Mortgage - even when the process went beyond the initial contact and we dealt with different representatives. We would recommend Nancy and Rocket Mortgage to our closest friends."