"During the entire refinancing process, Samantha was so helpful and just a pleasure to deal with. When I called her with questions and left a message she always got back to me promptly, even in the ...During the entire refinancing process, Samantha was so helpful and just a pleasure to deal with. When I called her with questions and left a message she always got back to me promptly, even in the midst of the weather crisis in Texas. Not being very tech savvy, she was incredibly understanding and walked me through IT issues. There was an issue with a document needed to complete the refinancing process and she was a big help with that. I enjoyed working with her."