"First of all I must again say thank you Shannon for being friendly and personable. Shannon is a hardworking, helpful, knowledgeable, and kind loan specialist. While working with my refinance, she ...First of all I must again say thank you Shannon for being friendly and personable. Shannon is a hardworking, helpful, knowledgeable, and kind loan specialist. While working with my refinance, she helped me along throughout the entire loan process. Even at a time of the greatest surge of home refinances and first time home buyers ever because of the rates, Shannon worked diligently and stayed in contact with me weekly to let me know how the process was going."