"As I've written previously, Jeremy was professional in every way. When we didn't understand, he explained ... sometimes more than once! When there were questions, answers were sent quickly. When we...As I've written previously, Jeremy was professional in every way. When we didn't understand, he explained ... sometimes more than once! When there were questions, answers were sent quickly. When we decided to more cash out, he reworked the loan to accommodate. When one computer wouldn't respond to signing of the documents, he put us in touch with wonderful support to talk us through the process. And when his part was completed and others were to answer, he put us in touch with the proper supervisors."