Austin McCloskey

Phoenix, AZ

NMLS 2539067

Senior Banker

Austin's Reviews

Matthew Thiedt
Easy process to review loan options and make a decision over the phone. Austin was great at explaining everything and answering my questions as we talked through everything.
Christina Cheney
I am giving 1 star.

Please listen to your recorded conversations as you made a mess of our loan.

How do you add people to the title of a home then tell me you would never do that… basically called me a liar.

I pulled my own deed which was not free to prove what was done.

Then 3 weeks later plus 100’s of texts and phone calls to get the other parties off our title.

I wonder how this ...I am giving 1 star.

Please listen to your recorded conversations as you made a mess of our loan.

How do you add people to the title of a home then tell me you would never do that… basically called me a liar.

I pulled my own deed which was not free to prove what was done.

Then 3 weeks later plus 100’s of texts and phone calls to get the other parties off our title.

I wonder how this happened and how you all had the nerve to say I was wrong when I had proof and paid for that proof.Read MoreRead Less
Austin McCloskey
Reply from Austin McCloskey:

Please post the following response
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could ...Please post the following response
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

genethia hudley-hayes
Austin was so professional while being very personable. It made my process seamless and a pleasure. He is knowledgeable, patient and walked me through each aspect of the process. I hope others have the opportunity to work with him. He is an asset to the Rocket Mortgage team.
Bobby Arebalo
Austin was very helpful and knowledgeable about the Refinancing process. He listen to us, also helped with any questions that we had. He also made the process very seamless. I hope to work again with him In the future.