Collan Jasien

Coppell, TX

NMLS 2132227

Executive Banker

Collan's Reviews

Darleen Martin
Collan Jasien (CJ) was extremely helpful answering all questions and gave several options so we could make the best choice for ourselves. The loan process went smoothly and CJ was always quick to answer our phone calls or texts. Nice to know that CJ is there when you need anything. We have used Rocket Mortgage in the
past and are happy to be back with them again. Customer service has always been ...Collan Jasien (CJ) was extremely helpful answering all questions and gave several options so we could make the best choice for ourselves. The loan process went smoothly and CJ was always quick to answer our phone calls or texts. Nice to know that CJ is there when you need anything. We have used Rocket Mortgage in the
past and are happy to be back with them again. Customer service has always been great.Read MoreRead Less
Nits Ua Ekliw
Collan was extremely thorough and took the time to explain everything in detail. He presented multiple proposals tailored to our budgeting needs and secured an excellent deal on our loan.
Dalena Baker
nitially, the loan expert was helpful, informative, and responsive, which gave me confidence moving forward. Unfortunately, once the loan process was underway, communication became inconsistent. Responses frequently took days, questions were not fully addressed, and turnaround time stretched to several hours even toward closing. After the loan closed, there was no follow‑up at all. The early ...nitially, the loan expert was helpful, informative, and responsive, which gave me confidence moving forward. Unfortunately, once the loan process was underway, communication became inconsistent. Responses frequently took days, questions were not fully addressed, and turnaround time stretched to several hours even toward closing. After the loan closed, there was no follow‑up at all. The early experience was positive, but the lack of communication during the critical stages made the process frustrating.Read MoreRead Less
Collan Jasien
Reply from Collan Jasien:

Dear Dalena,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Dalena,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less